Topic: SSD Disk problem

Viewing 11 replies - 1 through 11 (of 11 total)

Replied May 14, 2020 at 02:59 #2576385

mickg
Participant

Try reformatting the drive. I have an OWC Envoy Pro EX Thunderbolt 3 drive. It’s formatted as an APFS volume. The chance that you got a bad drive is really small.

Superior Drummer 3 version: 3.1.7
Operating system: macOS Mojave (10.14)

1
Thanked by: alexlievanos96

Replied May 14, 2020 at 03:47 #2576388

alexlievanos96
Participant

I’m super beginner at external hard drives, but wouldn’t reformatting lead to deleting everything on it? I can’t access the hard drive but it looks like it’s greyed out. I tried mounting it and it changed the name to a disk2s2. I just don’t want to lose everything and I didn’t get a chance to back it up before this happened.

Replied May 14, 2020 at 04:25 #2576394

daerp
Participant

Many SSD drives work well with macOS without any need to format, but I had one recently that needed to be formatted for mac and then it worked just fine. Yes, you will lose what’s on the disk, but I assume (?) you can redownload your Superior Drummer 3 files and plugins afterwards. You need to use the disk utility to do this and then your drive will be recognized (not greyed out) and you will be good to go.

Superior Drummer 3 version: 3.1.7
Operating system: macOS Catalina (10.15)
Digital Performer 10.11
Mac OS 10.15.3
Vienna Ensemble Pro 7
Finale 26
Dozens of libraries

1
Thanked by: alexlievanos96

Replied May 14, 2020 at 04:44 #2576396

Brad
Participant

Is this the SSD from Toontrack with Superior Drummer pre-loaded? What happens when you try and manually mount it? (The “Mount” button in Disk Utility )

Superior Drummer 3 version: 3.1.7
Operating system: macOS Mojave (10.14)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

1
Thanked by: alexlievanos96

Replied May 14, 2020 at 05:00 #2576398

alexlievanos96
Participant

I should’ve mentioned this before, but yes, this is the SSD Disk that has everything installed for Superior Drummer 3 that Toontrack sells. My internet connection was too slow and there’s a 100GB data cap on my phone hotspot which isn’t nearly enough to download everything. So, I went ahead and spent the money on the SSD drive. I did try to mount it, but it didn’t do anything except change the name of the SSD disk. I guess in this case, I don’t think reformatting would be an option for me without deleting everything that was already installed. I ‘could’ redownload everything I believe, but that would take a very long time for me to do in this situation and would use up my data.

Replied May 14, 2020 at 05:18 #2576399

Brad
Participant

After you mount it can you look at the files in finder?

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

Replied May 14, 2020 at 06:02 #2576405

alexlievanos96
Participant

I don’t see any files in Finder after I mount it.

Replied May 14, 2020 at 06:11 #2576407

mickg
Participant

This sounds like a Toontrack tech support issue. Something might actually be funky with the drive. Did you run Disk utility on it? I guess if you can’t mount it using that, you also can’t run the utility on it. I think you can update the driver without loosing all your data, but you’ll want double check that first.

Superior Drummer 3 version: 3.1.7
Operating system: macOS Mojave (10.14)

Replied May 14, 2020 at 06:24 #2576410

alexlievanos96
Participant

I did try to run Disk Utility, but it wouldn’t work. Tried using Disk Utility’s First Aid on it, and that didn’t work either. It does give me the option to restore and erase, but I don’t want to do that with everything already installed. I did email tech support about this a few hours ago.

Replied May 14, 2020 at 09:02 #2576429

Brad
Participant

I does sound like a hard SSD error. The only thing I would say trying as a last resort is plugging it into a Windows machine if you have one and see if anything shows up. The display showing “used: —“ to me seems like it is probably a hardware problem and needs to be replaced or at the very least reformatted, which (I know) basically defeats the purpose. Sorry I don’t have a better answer.

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)
Replied May 14, 2020 at 15:03 #2576533
Donald Johnson
Participant
I had the same problem yesterday. I put the SSD on a windows laptop and deleted all the partions in disk manager then hooked it back up to my mac and erased it in disk utility and then it started working with no issues.

Superior Drummer 3 version: 3.1.7
Operating system: macOS Catalina (10.15)
- The post has been modified 3 times, last modified 5 years, 4 months ago by Donald Johnson.
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SSD Disk problem

Superior Drummer 3 Help

Viewing 11 replies - 1 through 11 (of 11 total)