Topic: How Do I reinstall SD3?

Viewing 15 replies - 1 through 15 (of 31 total)

Replied April 18, 2020 at 23:44 #2565028

bbiworld
Participant

Hi,

Before reinstalling, try disabling “auto-save” in the settings of your standalone SD3. I was also having similar issues after the 3.1.7 update — tried everything, including a reinstall — nothing worked. However, just took a chance with disabling auto-save – and all works flawlessly again.

Steve

Superior Drummer 3 version: 3.1.7
Operating system: Windows 10
Replied April 19, 2020 at 10:56 #2565227

John
Moderator

Tom Martini wrote:

I do not see a download button anymore. If I reinstall the core program do I have to reinstall the samples? What happens to the custom kits I created?

Hi,

if you should want to re-install the software, you do not need to re-install the sound files. Just check the Superior Drummer 3 entry in the PM, not the Library Parts. If you expand the Details, you see a Download button.

Re-installing should not overwrite anything created by you. If you want to back up presets you have made yourself, every kind of Preset Menu has an entry to Manage Presets in Finder/Explorer.

BR,
John

John Rammelt - Toontrack
Technical Advisor
Replied September 28, 2020 at 20:25 #2626324

PeteMacD
Participant

Hello,

I bought SD3 a few days ago and downloaded it to a G-Drive SSD R (in Downloads : /Volume/G-Drive moblile SSD R Series.) Storage indicates about 250 GB have been used on the 1TB G-Drive, so all the dowloads of SD3 are there. But I could access everything only from the SD3 icon on my dock.The files in the G-Drive are whited out.

Last night I worked with Song Creator and when I tried to send the song to Pro Tools I received an Alert message: “The sound library SD3 needs to be reinstalled. It has a corrupt soundbunch:soundb11.obw.” Not sure if these problems are related, but I need to reinstall anyway, right? Do I need to uninstall first? How do I do that from an SSD drive, and how can I make sure I reinstall correctly on the SSD?

Thanks a lot. I appreciate you taking the time to walk me through this.

Pete

Superior Drummer 3 version: 3.2.1
Operating system: macOS Catalina (10.15)
Replied September 28, 2020 at 21:55 #2626345

Brad
Participant

PeteMacD wrote:

Hello,

I bought SD3 a few days ago and downloaded it to a G-Drive SSD R (in Downloads : /Volume/G-Drive moblile SSD R Series.) Storage indicates about 250 GB have been used on the 1TB G-Drive, so all the dowloads of SD3 are there. But I could access everything only from the SD3 icon on my dock.The files in the G-Drive are whited out.

Last night I worked with Song Creator and when I tried to send the song to Pro Tools I received an Alert message: “The sound library SD3 needs to be reinstalled. It has a corrupt soundbunch:soundb11.obw.” Not sure if these problems are related, but I need to reinstall anyway, right? Do I need to uninstall first? How do I do that from an SSD drive, and how can I make sure I reinstall correctly on the SSD?

Thanks a lot. I appreciate you taking the time to walk me through this.

Pete

Superior Drummer 3 version: 3.2.1
Operating system: macOS Catalina (10.15)

Hi there,

Just so I am clear, what drive and folder did you download the installation files to? Then what drive and folder did you install the sample files to when you ran the installer?

Cheers

B.

Superior Drummer 3 version: 3.2.1
Operating system: macOS Catalina (10.15)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

Replied September 28, 2020 at 22:28 #2626352

PeteMacD
Participant

Thanks for responding so quickly.

Sorry, I’m not clear on this stuff, so I’ll just tell you whet I know.

I sent everything –all 5 library downloads — to the SSD drive. I don’t recall downloading/installing anything else. Working on the song last night I could hear every sample loop and I could hear the whole song when it played and when I made changed. I could hear every drum when I clicked on the in the graphic.

The Sounds file lists 155 sounds but when I click on any of them I hear nothing. The corrupt file — sound11.obw — is the file that contains the song I worked on last night.

I can only access the screen with ‘DRUMS GROOVE MIXER TRACKER through the SD3 icon on my dock – I can’t access anything that works through the SSD, I only get all this through double clicking on the SD3 icon I dagged from the applications file and put on my dock.

I hope that helps.

Pete

Replied September 28, 2020 at 22:44 #2626357

Brad
Participant

PeteMacD wrote:

Thanks for responding so quickly.

Sorry, I’m not clear on this stuff, so I’ll just tell you whet I know.

I sent everything –all 5 library downloads — to the SSD drive. I don’t recall downloading/installing anything else. Working on the song last night I could hear every sample loop and I could hear the whole song when it played and when I made changed. I could hear every drum when I clicked on the in the graphic.

The Sounds file lists 155 sounds but when I click on any of them I hear nothing. The corrupt file — sound11.obw — is the file that contains the song I worked on last night.

I can only access the screen with ‘DRUMS GROOVE MIXER TRACKER through the SD3 icon on my dock – I can’t access anything that works through the SSD, I only get all this through double clicking on the SD3 icon I dagged from the applications file and put on my dock.

I hope that helps.

Pete

It looks as though you haven’t run the installer. Here’s a link to the installation document;

https://www.toontrack.com/faq/how-do-i-install-superior-drummer-3-from-a-download/

And don’t install the sample library to the location you downloaded the installation files to. Create something like;

G-Drive mobile SSD R-Series/Toontrack

Superior Drummer 3 version: 3.2.1
Operating system: macOS Catalina (10.15)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

This post was modified 4 years, 8 months ago by Brad.

Replied September 28, 2020 at 23:08 #2626359

PeteMacD
Participant

Thanks. I’m still having a problem though. Just to be very clear so I don’t miss anything, I’ve installed the five Drum Libraries, which instruct you to download, install, and update, as you know. All of those are done and ready to use. That was done the other day. But I don’t see any “Install Product Button” for the PM to launch the SD3 installer. I can’t find a download option that says “Download Install Authorize Update.”

Please list, if you can, the steps I need to take to accomplish this. The manual is helpful, but I must be missing a step.

Thanks again.

Replied September 28, 2020 at 23:18 #2626362

Brad
Participant

Ok what threw me off was when you said “I sent everything to the SSD drive” it didn’t sound like you ran the installers.

So in Product Manager go to;

Superior Drummer 3 Library Part 1 – Basic Sound Library > Show Details > Installation Info tab

If you could post the screen print, that will help us figure out what’s what.

(it will look similar to my screen print)

B

Superior Drummer 3 version: 3.2.1
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

Replied September 28, 2020 at 23:25 #2626365

PeteMacD
Participant

Here’s the screenshot. I see that there are three downloads I haven’t done. These are the ones?

Replied September 28, 2020 at 23:28 #2626369

Brad
Participant

PeteMacD wrote:

Here’s the screenshot. I see that there are three downloads I haven’t done. These are the ones?

So close, I need the Details > Installation Info Tab.

Superior Drummer 3 version: 3.2.1
Operating system: macOS Catalina (10.15)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

Replied September 28, 2020 at 23:31 #2626372

PeteMacD
Participant

Sorry about that. Here it is…

Replied September 28, 2020 at 23:37 #2626377

Brad
Participant

What does your sound11.obw look like… this is mine….

Superior Drummer 3 version: 3.2.1
Operating system: macOS Catalina (10.15)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

Replied September 28, 2020 at 23:45 #2626381

PeteMacD
Participant

Thanks. Here’s my soundb11.obw.

Replied September 28, 2020 at 23:57 #2626384

Brad
Participant

Yeah, it’s definitely broken. Way too small. I would say at this point you could do one of 2 things.

Download Part 1 again and reinstall it. Do that by going to SD3 Library Part 1 – Basic Sound Library > Details > and you should see Download on the far right.

Once it’s downloaded, the menu, also far right, should allow you to install it. Then apply any updates.

OR

You could open up a ticket with Toontrack Support and tell them which library and file is corrupt (tell them the size…. ) and see if they can just zip one up and send it to you.

At the very bottom of the installaton manual link here, you will see a contact support button.

https://www.toontrack.com/faq/how-do-i-install-superior-drummer-3-from-a-download/

Sorry I didn’t have an easier solution.

Superior Drummer 3 version: 3.2.1
Operating system: macOS Catalina (10.15)
Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

Replied September 29, 2020 at 00:05 #2626387

PeteMacD
Participant

Thanks, Brad. Do you know how long it would take to have Toontrack Support send that to me? I’m thinking that may be the best option since this didn’t work the first time I downloaded Part 1. But if they’re equally effective I’ll downloaded it again. What do you think?
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Viewing 15 replies - 1 through 15 (of 31 total)

How Do I reinstall SD3?

Superior Drummer 3 Help

Viewing 15 replies - 1 through 15 (of 31 total)