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  4. Error – The installed resources and the plug-in are not the same version! – New

Error – The installed resources and the plug-in are not the same version! – New

Superior Drummer 3 Help
Viewing 15 replies - 1 through 15 (of 15 total)
  • Replied January 29, 2020 at 06:18 #2534967
    Mac McCormick
    Participant

    I and several others have had this problem. I posted a solution when I had it and was somewhat admonished by Toontracks saying that this wasn’t the right way to fix it. They intimated that I must have installed in wrong in the first place. Anyway, you can find both solutions at the link below. I have updated my SD3 twice and used my solution both times.

    https://www.toontrack.com/forums/topic/getting-error-message-after-updating-sd3-from-3-14-to-3-15-solved/


    Superior Drummer 3 version: 3.1.6
    Operating system: Windows 10

    Cubase Pro, Korg Kronos, M-50, Hammond XK-1c, Toontrack SD3, EZBass w/lots of expansions, many VSL Vi's, Shreddage 3 everything, and shit-tons of FX plugins.

    1

    Thanked by: hawtoons
    Replied January 29, 2020 at 09:02 #2534995
    John
    Moderator

    Well, that’s a first 🙂 and I’m not trying to be disrespectful here or smart, it’s just that I haven’t seen this, reversed, situation before.

    The “normal” Support situation is that the .dll file has been moved post install, so the PM does not know about the new location and updates everything but the .dll that has been moved/copied. This results in the Resources being new and the Plugin file being old (not updated).

    In your case it’s the opposite; your Plugin version is newer than the Resources and I am not sure how that can happen.

    Did you Custom install the plugin to your B:\ drive?

    What does the PM say if you check the installation info of the plugin?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    1

    Thanked by: Mac McCormick
    Replied January 29, 2020 at 09:47 #2535002
    Mac McCormick
    Participant

    Hey John,

    No worries on the admonishment. When using just the written word many things can be misunderstood. So maybe I took it wrong.

    I don’t remember ever moving the dll. And since several other people have had this problem (this is the 2nd one I have responded to) there might be another reason for this. What I found that I had two SD3 dll files on my C drive and the stand-alone was seeing one and the plugin was seeing another. The only thing I can think of is that I upgraded to SD3 from EZdrummer and may be that is the case with the others reporting this issue.

    Either way, it’s solved and I am a happy camper and I just want all SD3 folks to be happy too. I’m a huge fan of your products and the quality of your support.

    -mike


    Superior Drummer 3 version: 3.1.6
    Operating system: Windows 10

    Cubase Pro, Korg Kronos, M-50, Hammond XK-1c, Toontrack SD3, EZBass w/lots of expansions, many VSL Vi's, Shreddage 3 everything, and shit-tons of FX plugins.

    1

    Thanked by: John
    Replied January 29, 2020 at 13:41 #2535039
    Dave Price
    Participant

    Thank you both for your suggestions.  What if you only find ONE Superior Drummer 3.dll?  I have searched over and over for multiple instances and I find nothing but ONE.  My DAW points to the right folder as well.  I just don’t know what to do at this stage.

     

    Anyone else having this issue?

     

    Thanks again,

     

    Dave


    Superior Drummer 3 version: 3.1.6
    Operating system: Windows 10
    Replied January 29, 2020 at 17:00 #2535104
    Dave Price
    Participant

    I had to use a backup of the Superior Drummer 3.dll  ( Version 3.1.4) and the Superior Drummer 3.exe product version 3.1.6 to get this to work again.

    It opens fine now.  No idea what is going on but I really appreciate the help.

    I am now able to open it in my DAW as well as the standalone with no issues. ( Version 3.1.4)

    Version 3.1.4

    Thanks again everyone but now I am afraid to update again until I find a solution that will allow me to update the software.

     

    Just for verification, I have read other solutions and I never found multiple “Superior Drummer 3.dll” files on my system.  Once I replaced my backup “Superior Drummer 3.dll” in the original  VST folder ( which has never changed) it started working immediately.

     

    Thank you so much in advance,

     

     

    -Dave from Memphis


    Superior Drummer 3 version: 3.1.4
    Operating system: Windows 10
    Replied January 29, 2020 at 17:26 #2535113
    Dave Price
    Participant

    John,

    Thank you very much for your response.  Could you assist me with what you are referring to when you said the following:

    What does the PM say if you check the installation info of the plugin?

    I just want to be sure to offer the answers to the questions you are asking.

     

    Thanks again,

     

    Dave in Memphis, TN


    Superior Drummer 3 version: 3.1.4
    Operating system: Windows 10
    Replied January 29, 2020 at 20:37 #2535137
    Mac McCormick
    Participant

    Dave,

    Did you search your entire C drive for the SD3 dll?

    -mac


    Superior Drummer 3 version: 3.1.6
    Operating system: Windows 10

    Cubase Pro, Korg Kronos, M-50, Hammond XK-1c, Toontrack SD3, EZBass w/lots of expansions, many VSL Vi's, Shreddage 3 everything, and shit-tons of FX plugins.

    Replied January 29, 2020 at 23:29 #2535161
    Brad
    Participant

    In Product Manager, go to Superior Drummer 3, > “Show Details” then select the “Installation Info” tab.


    Superior Drummer 3 version: 3.1.6
    Operating system: macOS Catalina (10.15)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    Replied January 30, 2020 at 01:09 #2535176
    Dave Price
    Participant

    Good evening,

    I opened Product Manager and looked within the Superior Drummer 3 – Upgrade    —> Details  —->  and found the following  ( I attempted the upgrade again)

    Toon1-2

    Now the stand alone and the plugin show the following:

    Toon2-3

    I did a search of all my hard drives and only found ONE Super Drummer 3.dll.  I am so lost.  I will go back with the older Superior Drummer 3.dll from my backup again to make it work in the mean time.

     

    I just replace the current one in the same location and it works.   No idea why this is happening.

     

     

    Thanks all,

     

    Dave in Memphis


    Superior Drummer 3 version: 3.1.6
    Operating system: Windows 10
    Replied January 30, 2020 at 07:16 #2535222
    John
    Moderator

    Hi, I have forwarded this to my colleagues.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied January 30, 2020 at 14:46 #2535255
    Dave Price
    Participant

    Good morning and thank you John.  I really appreciate everyone’s help with this.

     

    Much appreciated.

     

    -Dave in Memphis.


    Superior Drummer 3 version: 3.1.4
    Operating system: Windows 10
    Replied January 30, 2020 at 21:55 #2535339
    John
    Moderator
    BEST ANSWER

    Hi Dave,

    I got a suggestion for you, please try this:

    The resources are the contents of the folder C:\ProgramData\Toontrack\Superior Drummer 3. Please remove/rename that “Superior Drummer 3” folder and run the 3.1.6 updater again. Removing them should make the updater repair the installation and install them.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    1

    Thanked by: Dave Price
    Replied January 31, 2020 at 15:42 #2535506
    Dave Price
    Participant

    Hi Dave,

    I got a suggestion for you, please try this:

    The resources are the contents of the folder C:\ProgramData\Toontrack\Superior Drummer 3. Please remove/rename that “Superior Drummer 3” folder and run the 3.1.6 updater again. Removing them should make the updater repair the installation and install them.

    BR,
    John

     

     

    This 100% worked!!  I simply did what John suggest by renaming the “Superior Drummer 3” folder to “Superior Drummer 3_old” and re-installed and it worked 100%!

     

    Thank you all so much for helping me with this.  I sincerely appreciate your time and support.

     

    Thanks again,

     

    Dave from Memphis


    Superior Drummer 3 version: 3.1.6
    Operating system: Windows 10

    1

    Thanked by: John
    Replied February 8, 2021 at 20:04 #2705101
    John Carter
    Participant

    I have exactly the same problem on a Mac. Plugin version 3.1.7  and version of resources 3.2.4 error. SD3 wont load
    What/where am I looking for?

    Thanks


    Superior Drummer 3 version: 3.2.4
    Operating system: macOS Mojave (10.14)
    Replied February 12, 2021 at 08:58 #2706690
    John
    Moderator

    Hi John,

    which host are you using?

    Does it load the correct version in standalone?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

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