Topic: Benefits for purchasing EZKEYS

Viewing 5 replies - 1 through 5 (of 5 total)

Replied December 22, 2019 at 14:18 #2524837

Scott
Moderator

What do you mean “the screen to select the premium does not appear”?

Does the Toontrack Product Manager show and updates available? Have you installed through the Product Manager?

Scott Sibley - Toontrack
Technical Advisor

Replied December 23, 2019 at 14:12 #2525201

hanamogela
Participant

I’m sorry for my poor English.
Let me explain it again.

I purchased EZkeys Dream Machine, EZ Drummer2, and EZkeys Classic Electricity from a shop called Thomanus. It was written that you can get bonus items because all of them are campaign items. I registered 3 items on December 22, but I haven’t received any bonus items. I think I have the right to receive the bonus item, so please solve this problem. Thank you in advance. All products have been installed and authorized by the manager.

EZkeys version: 1.2.5
Operating system: macOS Mojave (10.14)

Replied December 23, 2019 at 15:41 #2525258

Scott
Moderator

I don’t know what sales that shop is running or ran so I would suggest contacting where you purchased. Or, provide a link to the sale and I can see you are referring to.

Scott Sibley - Toontrack
Technical Advisor

Replied December 23, 2019 at 15:43 #2525260

hanamogela
Participant

I attached the receipt to the official support and asked the same question. Thank you for your advice.

Replied December 23, 2019 at 15:47 #2525263

Scott
Moderator

hanamogela wrote:

I attached the receipt to the official support and asked the same question. Thank you for your advice.

If you’ve submitted an official support ticket, I’d wait for them to get back to you. There isn’t any other advice I can give.

Scott Sibley - Toontrack
Technical Advisor
Author

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Benefits for purchasing EZKEYS

EZkeys Help

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