Topic: “Connection timed out” | Forums

Viewing 10 replies - 1 through 10 (of 10 total)

Replied November 29, 2019 at 23:39 #2504629

Scott
Participant

Could be a proxie issue.

Open Preferences in Product Manager, click “Change Settings…” (for proxies), untick the checkboxes for all protocols and click OK.

Scott

Replied November 29, 2019 at 23:58 #2504709

anth_1
Participant

So I’m product manager I went

– tools

-options

– change settings (proxies)

– unticked every box in advanced tab

– restarted pc

– still won’t download

Replied November 30, 2019 at 02:54 #2505092

anth_1
Participant

Any other ideas?

my internet is working as it should, I can access any site and have even downloaded a game off steam.

just your site giving me issues

Replied November 30, 2019 at 03:18 #2505135

anth_1
Participant

BEST ANSWER
**UPDATE**

i uninstalled totalAV and can now download.

very strange as I have never had to do this on any of the other toontrack programs

Replied June 13, 2026 at 04:58 #3560621

dannyhauger
Participant

First time for… checking for updates times out every time inside of Toontrack product Manager.

Can’t download the drum EZx I just paid for. I haven’t changed a thing. Restarted. No luck, nothing to untick in proxies.

Operating system: Windows 11

Replied June 13, 2026 at 05:11 #3560625

dannyhauger
Participant

12+ purchases, never experienced not getting the content I paid for before. Another restart, no luck.

Operating system: Windows 11

Replied June 13, 2026 at 09:51 #3560659

IVDrums
Participant

SAme problem here, stoping the firewall didnt work either.product manager doesnt open ”conection timed out” superior drumer doesnt log in with my credentials ” connection timed out”

ive just purchase Superior drummer and i cant use it!! so mad right now!!!

Operating system: Windows 11

Replied June 13, 2026 at 10:17 #3560662

PeaceDog
Participant

Same here, it’s been down all day for me. I thought it was my PC, because it had a windows update Friday morning. I’ve reinstalled multiple times, changed locations to download, nothing works. Appears to be a TT server issue as API gets a gateway kickout also. Been pounding my head against a wall for hours only to find out it isn’t on my end.

Oh well, I’m sure they will have it fixed soon.

Operating system: Windows 11

Replied June 13, 2026 at 10:30 #3560664

Jerome Masson
Participant

Same here. Tried on 3 different Pc and get the connection time out message etc.

Operating system: Windows 10

Replied June 13, 2026 at 11:07 #3560669

PeaceDog
Participant

It looks like they fixed it. I just tried it again, it uploaded and installed an update and now it’s working again. I knew they wouldn’t take too long. Their support is fantastic.

Thanks Toontrack for all you do.

Operating system: Windows 11
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“Connection timed out”

Product Manager

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Viewing 10 replies - 1 through 10 (of 10 total)

BEST ANSWER