I tried everything the first time on my MacBook. Separate External HDD. Now I’m on my iMac, separate external HDD and I’m getting the same issue. I’ve never had this happened with the 11 other installations I have.
Well, it seems Catalina related and the installer does not have permission to write to those locations.
The PM should be updated to deal with that but if you have the latest version, we have to try other advice.
Step one would be to try this on your MacBook (where you install to the internal hard drive):
Start the Product Manager and enter the Preferences. Set the Downloads location outside your ‘Documents/Downloads/Desktop’, e.g. directly in your home folder. You can Move existing Downloads if there are any.
The download location is not the issue in this case, since the installer can be started without some “error reading config” message. The issue is that the installer is not allowed to write to external disks (in the same way it’s not allowed to write to or read from Documents/Downloads/Desktop) on Catalina. We’re working on revised installers to fix this, but in the meantime I can think of three options for installing the products:
Move the EZDrummer folder to the system disk if you have space (to Macintosh HD > Library > Application Support, I’d suggest) and change the path in SD3 Settings > Libraries/Paths: “Additional Libraries.” This is easiest if you have many products to install, and you could even move the folder back to the external disk after installing everything, if you like.
Use the Terminal to start the installer without admin privileges – should work fine if you have write access in the EZDrummer folder on the Samples disk. First you mount the downloaded DMG by using Open in Finder from the Details view in Product Manager. Make sure you are in a Finder window that contains an installer and a Contents folder. In Terminal, type “cd ” (a “c”, a “d” and a space), then drag the icon from the title bar of the Finder window and drop it on the Terminal window. That inserts the path to the folder that contains the installer. Then press Enter. (That folder is now the “current directory” in Terminal.) Then paste this command to the Terminal window and press Enter: ~/Library/Application\ Support/Toontrack/Product\ Manager/Installers/TTSI_1.4.1_22962/Installer.app/Contents/MacOS/Installer Note: This can be done for every product/update except for SDX full installers and SDX sound library updates. I can provide other commands for those if you need.
The third option is to manually copy things from the Contents folders to where those files/folders are supposed to be installed, if you can figure that out. But be careful if you try this, don’t overwrite anything unless you’re sure it’s right and undo every copy that did not “work” (did not make the product/component installed).
Ok, using terminal worked. Would I use the same process for the sound library update as well? And will I have to move anything to my external HDD? Or did this method work the same as if I installed normally through the installer?
Use the Terminal to start the installer without admin privileges – should work fine if you have write access in the EZDrummer folder on the Samples disk. First you mount the downloaded DMG by using Open in Finder from the Details view in Product Manager. Make sure you are in a Finder window that contains an installer and a Contents folder. In Terminal, type “cd ” (a “c”, a “d” and a space), then drag the icon from the title bar of the Finder window and drop it on the Terminal window. That inserts the path to the folder that contains the installer. Then press Enter. (That folder is now the “current directory” in Terminal.) Then paste this command to the Terminal window and press Enter: ~/Library/Application\ Support/Toontrack/Product\ Manager/Installers/TTSI_1.4.1_22962/Installer.app/Contents/MacOS/Installer Note: This can be done for every product/update except for SDX full installers and SDX sound library updates. I can provide other commands for those if you need.
I would make sure you are doing it correctly, I’m also not qualified to help you. If you scroll up in the post, Olof suggests two other methods you can try. Other than that, you’ll have to wait for the Toontrack guys to help.
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