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Ezdrumerr cannot find the sound files

EZdrummer Help
Viewing 15 replies - 1 through 15 (of 15 total)
  • Replied February 6, 2019 at 23:53 #2346498
    Scott
    Moderator

    What do you mean you redownloaded every sample? That you downloaded your Toontrack products and installed them? Or something else?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied February 7, 2019 at 00:01 #2346531
    psdrummin
    Participant

    that was for all my samples…i never touched EZ drummer samples. I am just assuming since my ext HD crashed that maybe i didnt do it right

    Replied February 7, 2019 at 00:07 #2346541
    Scott
    Moderator

    Do you get an error message? If so, can you post a screenshot?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied February 7, 2019 at 00:11 #2346543
    psdrummin
    Participant

    Sorry not at home currently…It just said ez cant find sound files…

    Replied February 7, 2019 at 00:13 #2346547
    Scott
    Moderator

    You may just need to use the Toontrack Product Manager, download and install your Toontrack products again.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied February 7, 2019 at 17:00 #2347593
    psdrummin
    Participant

    would i need to delete anything before i re download it??

    Replied February 7, 2019 at 17:04 #2347604
    Scott
    Moderator
    psdrummin wrote:

    would i need to delete anything before i re download it??

    I don’t know what is or isn’t installed on your computer at the moment so if you can uninstall anything, I would. Then reinstall.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied February 7, 2019 at 17:07 #2347610
    psdrummin
    Participant

    well i had a fully working EZDrummer 1 but it somehow couldn’t find sound files anymore.

    Replied February 7, 2019 at 17:15 #2347622
    psdrummin
    Participant

    here’s a screenshot…

    the EZ folder is where it says I should put it

    Replied February 7, 2019 at 17:17 #2347627
    psdrummin
    Participant

    also, i can see the virtual kit “playing the notes” but no sound. So i assume, as it says, somehow the link between folder and EZ got changed or broken..

    Replied February 7, 2019 at 17:21 #2347639
    Scott
    Moderator

    Well, it’s says it’s looking in Mac 1T but the folder shows Pete 1T. Seems like a mismatch and a totally different location. Not sure how that happened. I would uninstall and reinstall.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied February 7, 2019 at 17:41 #2347661
    psdrummin
    Participant

    okay. i will uninstall and download project manager. whats the best way to uninstall?

    Replied February 7, 2019 at 17:47 #2347673
    psdrummin
    Participant

    hmm..sorry to be a pain..ignore this screenshot.

    Replied February 13, 2019 at 16:19 #2356753
    psdrummin
    Participant

    Hey Scott…Thx for any help:

    I realize I’m at 10.11.6 and the EZ install only goes up to 10.6. This must be why it’s not installing. I took EZ off computer and need new install but I guess I gave to upgrade to EZ 2?? Is there any way to use EZ One on 10.11.6??

    Replied February 13, 2019 at 16:48 #2356813
    psdrummin
    Participant

    I realize ive started a couple different threads so I’ll stay with Olaf..thx

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