Topic: Purchased Libraries don't show up

Viewing 5 replies - 1 through 5 (of 5 total)

Replied December 20, 2018 at 17:40 #2255482

Scott
Moderator

Did your purchase invoice contain the serial numbers for all of the products in your order? Each product will have its own unique serial number that you need to add to your Toontrack account via Product Manager before it will be available to download, install, and authorize.

Scott Sibley - Toontrack
Technical Advisor

Replied December 20, 2018 at 17:47 #2255508

_RocknRaoul_
Participant

Hi Scott,

thanks for the quick reply regarding my issues.

Yes I have an invoice mail from my bundle order where I can see three serial numbers. One for EZ Drummer 2 and two others for The Blues EZX and the Vintage Rock EZX.

Replied December 20, 2018 at 17:50 #2255512

_RocknRaoul_
Participant

Oh man,

I think I didn’t install it right. feel like an idiot

I know my way now I guess 😉

If not I come back to you.

Thanks so much for the help..

Replied September 6, 2022 at 07:46 #2971498

Lil_yael
Participant

Hey Toontrack, I recently ordered the gospel EZX pack, and I was charged. But when i went to look at my products I couldn’t find the gospel pack. it only showed me ezdrummer 3 and its core library. Plz help me out.

EZdrummer version: 3.0.4
Operating system: Windows 10

Replied September 6, 2022 at 07:55 #2971501

John
Moderator

Hi Lil_yael,

when I look at your order, it says:
Could not process order. Could not capture order. Order status changed from Pending payment to Failed.

So you shouldn’t be charged by Toontrack, perhaps your bank still holds a reserved amount?

BR,
John

John Rammelt - Toontrack
Technical Advisor
Author

Replies

Viewing 5 replies - 1 through 5 (of 5 total)

Purchased Libraries don't show up

EZdrummer Help

Viewing 5 replies - 1 through 5 (of 5 total)