Topic: New Progressive Metal MIDI pack not showing up in Product Manager | Toontrack

New Progressive Metal MIDI pack not showing up in Product Manager

MIDI Packs Help

Posted November 28, 2018 at 08:15 #2208109

Michael Saunders
Participant

I purchased the new Progressive Metal MIDI pack 6 hours ago and its not showing up in my Product Manager?? I purchased via PayPal and can supply the receipt of purchase if required. I also never received a confirmation email from Toontrack regarding the purchase?

Whenever I try and contact Toontrack support, I also receive an error message on submission saying something like “timeout/duplicate”
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Viewing 5 replies - 1 through 5 (of 5 total)

Replied November 28, 2018 at 08:22 #2208127

John
Moderator

Hi,

please check your Inbox again, I just requested a “Resend” of order details to you.

BR,

John

John Rammelt - Toontrack
Technical Advisor

Replied November 28, 2018 at 10:20 #2208346

Michael Saunders
Participant

Hi John,

Thanks for that – the link wants me to purchase it again though. I’ve checked my internet banking and can confirm the funds went through this morning. It’s still not showing up on my Product Manager.

Replied November 28, 2018 at 10:49 #2208375

John
Moderator

OK, it is still “Pending Payment” in the system but I forwarded the Order number to the webshop guys.

BR,

John

John Rammelt - Toontrack
Technical Advisor

Replied November 29, 2018 at 01:55 #2209774

John
Moderator

Hi Michael,

it should now be visible in Product Manager. I can see it in your account.

BR,

John

John Rammelt - Toontrack
Technical Advisor

Replied November 29, 2018 at 02:03 #2209781

Michael Saunders
Participant

Hi John,

Everything seems to be working now. Thanks for your help!
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