Topic: Can't download the products I just bought | Toontrack

Can't download the products I just bought

Requests and Feedback

Posted November 20, 2018 at 16:24 #2150092
Hudson.Barros
Participant
Hi, yesterday I bought 2 ezmix libraries as part of the black friday offer (order 2148470).

I downloaded the Product Manager as instructed, but none of them was showing for downloading either at PM or at my account on the site.

Today, I logged in again and my order didn’t even appear on my dashboard.

What happened?

By, the way, isn’t there a customer contact form so we can report this problems? The recipt e-mail is a no-reply address, so I can’t get in touch directly with Toontrack.
- This post was modified 6 years, 8 months ago by Hudson.Barros.
Creator

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Viewing 5 replies - 1 through 5 (of 5 total)

Replied November 20, 2018 at 16:35 #2150154

Scott
Moderator

Did you receive an email invoice with your order confirmation? Did it contain serial numbers for the products that you purchased? If so, register them in your Product Manager and you should be able to then download, install, and authorize.

Scott Sibley - Toontrack
Technical Advisor

Replied November 20, 2018 at 16:39 #2150163

Hudson.Barros
Participant

Hi Scott,

No, I only received an e-mail with the order receipt. No serial numbers..

Replied November 20, 2018 at 18:24 #2150534

Scott
Moderator

I’ve resent your invoice. Can you check if you received it? Check any spam filters also in case it got snagged there.

Scott Sibley - Toontrack
Technical Advisor

Replied November 20, 2018 at 20:43 #2150997

Robert Pilcher
Participant

Can you resend mine? Ive got an order number (2150815) in my receipt email but no serial number.

Replied November 20, 2018 at 22:20 #2151327

Scott
Moderator

Robert Pilcher wrote:

Can you resend mine? Ive got an order number (2150815) in my receipt email but no serial number.

I see you’ve registered the products in that order. Do you still need help?

Scott Sibley - Toontrack
Technical Advisor
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