Topic: PT's 2018.4.0 crashing with new Bob Rock expansion pack?

Viewing 15 replies - 1 through 15 (of 15 total)

Replied November 7, 2018 at 00:09 #2127127

Olof Hermansson
Moderator

Hi,

When does it crash? Is it when you load a project that contains those presets?

Olof Hermansson - Toontrack
Coder

Replied November 7, 2018 at 02:32 #2127263

Brandon
Participant

hi olof,

no, the project (24/48) was already open and instances of the bob rock pack were then added to the track. (in this case it was a direct guitar recording track)

both in mono and mono/stereo configurations it crashed with 2 instances of the plugin engaged on the track (both were the bob rock presets for smash pump gtr amp emulation and the guitar eq presets)

thanks

best

b

Replied November 7, 2018 at 09:34 #2127606

Olof Hermansson
Moderator

Do you have any crash log to upload?

Also if you find a reliable way to reproduce a crash, please let me know the exact steps.

Olof Hermansson - Toontrack
Coder

Replied November 7, 2018 at 13:29 #2127833

Olof Hermansson
Moderator

By the way, do you have any presets from other packs loaded when it crashes? If so, which?

I don’t think the new presets themselves are the problem but the new EZmix 2.1.4, which is required by the Bob Rock pack.

Olof Hermansson - Toontrack
Coder

Replied November 8, 2018 at 04:45 #2128890

Brandon
Participant

i’ll try and get a crash log.

no, i did not use other presets from other packs in the chain/track/session.

also, i did install the new update before i applied the plugin to the track.

best

b

Replied November 12, 2018 at 04:25 #2134906

Brandon
Participant

hi Olof

it just happened again and I was able to save a crash log.

I was specifically able to see that it would crash with S-gear already engaged on a that track.

the preset(s) specifically was the bob rock eq’s (for guitars)

do you want me to upload it here in the forum or email you separately with it?

if so, what is the email address to do so.

thank you

best

b

Replied November 12, 2018 at 08:37 #2135070

John
Moderator

I would think Olof would want you to ZIP archive it and attach to a post here.

BR,

John

John Rammelt - Toontrack
Technical Advisor

Replied November 12, 2018 at 09:28 #2135089

Olof Hermansson
Moderator

Yes, please, as an attachment here if you don’t mind.

So you were using only presets “Electric Guitar *-* Boost”? Do you remember if you had loaded/tested any other presets in the same session prior to the crash?

Olof Hermansson - Toontrack
Coder

Replied November 12, 2018 at 22:33 #2136037

Brandon
Participant

I attached the zip below Olof.

I only was using the bob rock presets (specifically the gtr eq boosting ones on this crash)

the only other plugin engaged on the track of this crash was the SGear gtr amp emulation.

no other plugins were engaged throughout the entire session……only these two.

also, the very first crash I reported happened with SGear (bypassed that time) on the same track and then I put on the bob rock pack (smash pumpkins preset) gtr simulator and it then crashed.

so from what I see so far is that every time I have the SGear (engaged and or bypassed) on a track and want to use the bob rock pack, I get a crash when applying it.

I haven’t tried it with any of the other EZMix preset packs as of have yet to see if I get the same results.

I’ll try doing that later today and report back my results.

hope this helps

thanks again Olof

best

b

Replied November 13, 2018 at 01:06 #2136182

Brandon
Participant

same preset involved and another crash just now but this time without SGear. this time I had waves GTR3 on the track.

it seems to be those eq boost presets on the bob rock pack that are causing it..(no matter what other plugins I have on the track or session)

I attached the zip of this crash below.

best

b

Replied November 13, 2018 at 15:20 #2136811

Olof Hermansson
Moderator

Thank you. Unfortunately these crash logs did not reveal what is the cause. It just looks like something has caused a memory corruption so that it will crash anywhere after that. I haven’t been able to reproduce any problems with the eq boost presets in Pro Tools either. Could you attach a sample project file, please? You can remove everything but EZmix from it. Maybe there is some setting in the project that matters.

Olof Hermansson - Toontrack
Coder

Replied November 13, 2018 at 18:39 #2137202

Brandon
Participant

thanks Olof.

my questions:

how can “memory corruption” be addressed on my end?

is there any software i can run that can fix it or does the memory have to be completely gutted, removed and replaced in order to fix?

my mac is only a year old, purchased from sweetwater and used exclusively for music production.

thanks for your help.

best,

b

Replied November 14, 2018 at 08:03 #2138158

Olof Hermansson
Moderator

Don’t worry, it’s nothing like that, it just means that a piece of software (probably EZmix in this case) has written somewhere in memory where it shouldn’t. See https://en.wikipedia.org/wiki/Memory_corruption if you want a better description. Nothing outside of the running process (Pro Tools) is affected. Crashes like this can be difficult for a programmer to find the cause of, but being able to reproduce the crash makes it easier.

Olof Hermansson - Toontrack
Coder

1
Thanked by: Brandon

Replied November 15, 2018 at 06:04 #2139440

Brandon
Participant

ok.

thanks for all your help and taking the time to diagnose my issues Olof and John.

best,

b

Replied November 15, 2018 at 09:49 #2139556

Olof Hermansson
Moderator

No problem. If you could upload a Pro Tools project that is set up similarly to how it was when you got a crash, I may be able to reproduce it.

Have you been using PT 2018.4 for a long time without crashes prior to updating EZmix? Both crashes happened in PT code so it’s not impossible that they were actually caused by some bug in this version of PT.

Olof Hermansson - Toontrack
Coder
Author

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Viewing 15 replies - 1 through 15 (of 15 total)

PT's 2018.4.0 crashing with new Bob Rock expansion pack?

EZmix Help

Viewing 15 replies - 1 through 15 (of 15 total)