Only Electronic Kit Graphics Showing When Changing Kits

Superior Drummer 3 Help
Viewing 12 replies - 1 through 12 (of 12 total)
  • SupernovaShock
    Participant

    Adding Screenshot

    Henrik Ekblom
    Participant

    If you open Product Manager, does it say that everything is correctly installed, and updated?

    Henrik Ekblom - User Experience Designer
    Toontrack

    SupernovaShock
    Participant

    If you open Product Manager, does it say that everything is correctly installed, and updated?

    Yes!  It was the first thing I looked at. Everything says it’s current.

    Henrik Ekblom
    Participant
    BEST ANSWER

    Can you copy and send the text from the Superior Drummer 3 Help menu > About? (Press the Copy Text button, and paste it in a post here).

    To try to fix it, can you go into the Product Manager and download the sounds update for the first core library of Superior Drummer 3, and then install it?

    This is where you find it:

    Screenshot-2018-11-01-at-14.59.19

    Henrik Ekblom - User Experience Designer
    Toontrack

    SupernovaShock
    Participant

    Thanks for your quick response, Henrik.

     

    From my help>about:

    Superior Drummer 3 plug-in version 3.1.2 (build 20164) [64-bit VST]
    Standalone host version 3.1.2 (build 20164)

    SOUND LIBRARIES
    SUPERIOR DRUMMER 3 version 1.1.2
    Superior Drummer 3 – Preset Sounds version 1.0.2
    Superior Drummer 3 – Percussion version 1.0.0
    Superior Drummer 3 – Electronic version 1.0.0

    MIDI LIBRARIES
    Metal Beats version 1.2.0
    Metal Machinery version 1.0.0
    Superior Drummer 3 version 1.0.0

    Henrik Ekblom
    Participant

    Thanks for the info. Let us know if reinstalling the update fixes your problem!

    Henrik Ekblom - User Experience Designer
    Toontrack

    SupernovaShock
    Participant

    That did it!  Thanks a lot, Henric!  I appreciate your quick attention.  🙂

    1

    Thanked by: Henrik Ekblom
    Henrik Ekblom
    Participant

    That did it! Thanks a lot, Henric! I appreciate your quick attention. ?

    Nice to hear 🙂 Please mark the post that answered your question as being the answer. This will help people who encounters the same problem in the future to see that this issue was solved! Thanks in advance.

    Henrik Ekblom - User Experience Designer
    Toontrack

    Veedge
    Participant

    Hello. I’m a new user. I have the floating pads too. My Product manager also says everything is up to date. If reinstalling the update is the answer, how do I do that?  Can you tell me the exact path using >? Thank you.

    Henrik Ekblom
    Participant

    Can you tell me the exact path using >? Thank you.

    See my screenshot in post https://www.toontrack.com/forums/topic/only-electronic-kit-graphics-showing-when-changing-kits/#post-2117747. It will show you where to do this using Product Manager.

    Henrik Ekblom - User Experience Designer
    Toontrack

    Veedge
    Participant

    Henrik, please, I’m still waiting to get resolution to this problem. I won’t be back at my Mac for another 5 or so hours but, I thought I get a jump on the day. What is clear to me(I think) is that my install did not give me a complete tree of graphics files that were supposed to be in my graphicsV3 folder. I said that I got the missing ones from my retailer and I don’t know how to be any more clear on this. I followed all the install directions, I got green check marks “ready to use” on everything I installed. I did the update you proposed 4 times and still, a week later, I’m no closer to this resolution. When I’ve had issues with a few other software companies, by this time, they got on TeamViewer, and straightened me out. As I said previously, I love the product but, this problem, and the lack of a solution to it for this long is getting irritating. Please contact me or get me someone that can give me the time to deal with this so I can move forward. I apologize for my being tense about this but I am on my last nerve. There is nothing that going into the manual is going to show me on this apparent incomplete install. I am holding off purchasing additional SDX’s until this is resolved. Thank you for the attention that you have given me thus far. I look forward to working with you today or another tech today that can get this problem behind me ~Vinny

    Henrik Ekblom
    Participant

    I have replied in the other thread you started – https://www.toontrack.com/forums/topic/floating-electronic-pads/#post-2399624.

    Keep the replies there, or else it’s hard to follow the discussion 🙂

    Henrik Ekblom - User Experience Designer
    Toontrack

Viewing 12 replies - 1 through 12 (of 12 total)

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