Topic: EZdrummer 1 authorization not working

Viewing 11 replies - 1 through 11 (of 11 total)

Replied October 2, 2017 at 16:14 #1998770

redeemed
Participant

yep did the same thing…and mine is not working either

@kermit said:
Need help with an authorization code not working.

Moved EZdrummer to a new laptop, removed the old laptop authorization, generated a new authorization for the new laptop.
Tried to enter the new authorization in the new laptop install of Ezdrummer and gets rejected.

yep did the same thing…and mine is not working either

Replied October 2, 2017 at 16:36 #1998771

Scott
Moderator

Are you both using Product Manager to authorize?

Scott Sibley - Toontrack
Technical Advisor

Replied November 4, 2017 at 18:04 #2000042

David Gutierrez
Participant

hello..how do I even authorize my downloads I just bought this Mac last night got the downloads ready I just don’t know how to authorize the downloads. any help would be epic!

Replied November 4, 2017 at 18:27 #2000044

Scott
Moderator

@Boga said:
hello..how do I even authorize my downloads I just bought this Mac last night got the downloads ready I just don’t know how to authorize the downloads. any help would be epic!

You can authorize your products through Product Manager. Have you downloaded and installed via Product Manager?

See the Product Manager walkthrough video.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

Replied November 4, 2017 at 18:45 #2000046

David Gutierrez
Participant

@Scott said:

You can authorize your products through Product Manager. Have you downloaded and installed via Product Manager?

See the Product Manager walkthrough video.

https://www.toontrack.com/product-manager/

yes I downloaded everything so far I just installed the PM now when I click installer on the EZDRUMER2 it says I can only download apps from the App Store
this is very frustrating and would of just got a real drum kit instead lol any tips please?

Replied November 4, 2017 at 19:33 #2000048

David Gutierrez
Participant

OK so how do I authorize my downloads I don’t know what that means by computer ID? and computer description? ALSO!!!! my EZX metal has a config error it won’t even try to open!

Replied November 4, 2017 at 20:37 #2000051

Scott
Moderator

Are you getting errors when installing and authorizing in Product Manager? You may get a config error when you install an EZX is you haven’t installed the full EZD2 first.

If you have watched the above Product Manager walkthrough video in the link above, and are using Product Manager to download, install and authorize your products, authorization should be as simple as clicking the red Authorize button for your installed product. See the walkthrough video at around 3:25.

Scott Sibley - Toontrack
Technical Advisor

Replied November 4, 2017 at 21:20 #2000052

David Gutierrez
Participant

I have everything updated ,installed its just this Authorization button its not working like the video states! there is no offline button and do I really need another laptop? I only have this Mac!!!! reason why I bought the Mac! I’ve tried everything even went to Youtube. Should I uninstall everything and try again can I even do that? since I got the downloads from another store “musicians Friend” I don’t know what is going on other than this is time consuming! when you say its simple as clicking a button..I wish!

Replied November 4, 2017 at 21:40 #2000053

Scott
Moderator

I’ve taken a look at your account and everything you have done (downloads and install) has been via the website and not through Product Manager. Have you downloaded and installed the Product Manager program? It does not appear that you are using Product Manager to authorize which would explain why you don’t have the Red Authorize button.

Scott Sibley - Toontrack
Technical Advisor

Replied November 4, 2017 at 22:14 #2000055

David Gutierrez
Participant

I installed by clicking installer on the product manager so do I go to contents and then resources?

Replied November 4, 2017 at 23:29 #2000057

Scott
Moderator

@Boga said:
I installed by clicking installer on the product manager so do I go to contents and then resources?

I don’t know what you are referring to there.

Can you post a screenshot of your Product Manager so I can see what you are seeing.

Scott Sibley - Toontrack
Technical Advisor
Author

Replies

Viewing 11 replies - 1 through 11 (of 11 total)

EZdrummer 1 authorization not working

EZdrummer Help

Viewing 11 replies - 1 through 11 (of 11 total)