Topic: “The ‘Alt-Rock’ sound library is not working correctly, install the latest update” message !!! | Toontrack

“The ‘Alt-Rock’ sound library is not working correctly, install the latest update” message !!!

EZdrummer Help

Posted March 25, 2017 at 13:29 #1907690

Dollface
Participant

Hey guys,

I recently purchased an EZX Value Pack including Alt-Rock EZX, Dream Pop EZX and Indie Folk EZX. Unfortunately, when I open the Alt-Rock EZX (both as standalone and within Logic Pro X) I get the error message “The ‘Alt-Rock’ sound library is not working correctly, install the latest update”.

This presents as a fully shadowed out drum kit, while the tambourine, hand clap and shaker are all functional. Dream Pop and Indie Folk both seem fine. Any ideas what’s up. So keen to get this thing going!

Thanks so much, in advance, for any assistance…
Creator

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Viewing 7 replies - 1 through 7 (of 7 total)

Replied March 25, 2017 at 13:33 #1994106

Dollface
Participant

It’s worth mentioning that I have dowloaded the latest update, deleted, reinstalled and updated. Alt-Rock EZX is marked as updated and ready to use in Product Manager.

Replied March 25, 2017 at 13:51 #1994107

Scott
Moderator

What version number of EZD2 shows on the EZD2 interface? Are you running the latest version of EZD2 (2.1.4)?

Scott Sibley - Toontrack
Technical Advisor

Replied March 26, 2017 at 13:30 #1994115

Dollface
Participant

@Scott said:
What version number of EZD2 shows on the EZD2 interface? Are you running the latest version of EZD2 (2.1.4)?

Hi Scott.

Yep. It shows version 2.1.4 (64-BIT).

Replied March 26, 2017 at 14:42 #1994118

Scott
Moderator

Try running the latest 2.14 EZD2 update again.

Scott Sibley - Toontrack
Technical Advisor

Replied March 27, 2017 at 03:25 #1994124

Dollface
Participant

Have done that again. Same result. Then restarted the computer and got the same result. At a loss…

Replied March 27, 2017 at 03:28 #1994125

Scott
Moderator

Please try contacting Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

Replied April 11, 2017 at 03:32 #1994509

kevin jones
Participant

I just had the same thing happen. I uninstalledalt-rock and reinstalled and restarted logic and it worked. Good luck!
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Viewing 7 replies - 1 through 7 (of 7 total)

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