Topic: Problem with my authorization

Viewing 6 replies - 1 through 6 (of 6 total)

Replied December 1, 2016 at 20:27 #1991766

Scott
Moderator

Did you purchase from the Toontrack webshop? Did you purchase from another online retailer? Have you contacted the retailer?

Scott Sibley - Toontrack
Technical Advisor

Replied December 1, 2016 at 20:39 #1991767

Samuel Okpo
Participant

Yes I got from a shop in Germany online since I live in the Uk, It was sealed and posted to me, there was no CD inside only serial number. I could not intall it immediately because my pc was not Athlon or pentium. Now I got a new PC but I can’t register.

Replied December 1, 2016 at 20:44 #1991769

Samuel Okpo
Participant

I keep it for months because I was saving up money to get a new compartble pc. I still have the card that came with the EZmix line untouched.

Replied December 1, 2016 at 20:49 #1991770

Scott
Moderator

Have you contacted the seller? That would be the first thing to do. The seller is responsible for issuing serial numbers and re-issuing numbers if there is a problem.

Scott Sibley - Toontrack
Technical Advisor

Replied December 1, 2016 at 20:56 #1991771

Samuel Okpo
Participant

No, because of language barrier. so I decided to contact toontrack customer service instead. Can I give you the serial key to check?

Replied December 1, 2016 at 21:46 #1991774

Scott
Moderator

If you are unable to contact the seller, you will need to contact Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor
Author

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Problem with my authorization

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Viewing 6 replies - 1 through 6 (of 6 total)