Topic: free EXKeys extension from black friday deals isn`t there/ can´t be chosen

Viewing 7 replies - 1 through 7 (of 7 total)

Replied November 27, 2016 at 02:59 #1991575

Darrin Ward
Participant

Im also having the same issue. Should there be a link or found in the Product Manager? Did you get a reply?

Replied November 27, 2016 at 15:53 #1991591

Mathias Uebel
Participant

Yes, they told me that EXkeys small upright piano is excluded for a free expansion, which seem very strong to me because is says on their page buy “any EZkeys and you get a free…” and they even say it on the page of EZkeys small upright.

Replied November 28, 2016 at 00:09 #1991604

sako
Participant

I also had the same question on the promotion “BUY any EZKEYS-GET ONE FREE SOUND EXPANSION” !!!
I just purchased EZKeys small upright piano but never had that option 🙁 whether it was just marketing to mislead and attract customers or some error in check out I don’t know, but I would like an answer from ToonTrack as to why we were excluded from it? !!!
Thanks

Replied November 28, 2016 at 00:25 #1991606

Scott
Moderator

My guess is that the EZleys small upright was a Black Friday special and thus offered as a greatly discounted deal already. And then, at the bottom of the Black Friday page, it says this:

Purchases of the EZkeys Small Upright will not grant a free Sound Expansion during the course of the Black Friday Week promotions.

Scott Sibley - Toontrack
Technical Advisor

Replied November 28, 2016 at 00:34 #1991610

Mathias Uebel
Participant

Well I looked for such a statement like “Purchases of the EZkeys Small Upright will not grant a free Sound Expansion during the course of the Black Friday Week promotions.” but it isn’t there. But I still can find these

Replied November 28, 2016 at 00:39 #1991611

Scott
Moderator

Scott Sibley - Toontrack
Technical Advisor

Replied November 28, 2016 at 21:43 #1991666

sako
Participant

Anyways it is misleading to advertise the free expansion,because even when you try to buy EZKeys at their regular price then add on an expansion,at the checkout it doesn’t even mention it as free (at least before you make the payment) !!! I wish it would be more transparent so it would be more EZPurchase 😉 !!!
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free EXKeys extension from black friday deals isn`t there/ can´t be chosen

Product Manager

Viewing 7 replies - 1 through 7 (of 7 total)