Topic: Cannot authorise old installation | Toontrack

Cannot authorise old installation

EZdrummer Help

Posted June 11, 2016 at 06:39 #1906034

mahomed bhamjee
Participant

Hi, I did not use EZdrummer on my pc for a few years. I now want to use it but cannot authorize it any more. I downloaded the Product Manager and in there it says that the product is authorized. But when I open EZdrummer in Cubase it comes up with the authorization screen and there is a tick that says it is authorized. How do i get the correct authorization code?
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Viewing 4 replies - 1 through 4 (of 4 total)

Replied June 12, 2016 at 12:20 #1988667

John
Moderator

Hi,

at our end here it looks like you’re Authorized and good to go but it could be one of the EZX:s not being Authorized on that PC.
Could you please post a screen shot of the screen in Cubase?
Have you updated all your Toontrack software?

John Rammelt - Toontrack
Technical Advisor

Replied June 13, 2016 at 03:05 #1988684

Moe110
Participant

Hi guys i am having the same problem here. I have a bunch of products and none of them are showing in registered products. Big problem! As i have a new macbook pro and i need to get these on there aswell. Running OSX El Capitan and Logic Pro X. Here is a screen shot

Replied June 13, 2016 at 03:13 #1988685

Scott
Moderator

@Moe110 said:

Hi guys i am having the same problem here. I have a bunch of products and none of them are showing in registered products. Big problem! As i have a new macbook pro and i need to get these on there aswell. Running OSX El Capitan and Logic Pro X. Here is a screen shot

Please see my reply to your post in the other thread.

Scott Sibley - Toontrack
Technical Advisor

Replied August 28, 2016 at 07:45 #1989723

kglasby
Participant

Hi, Fellas,

Same here installed a new SSD. I haven’t been on toontrack in awhile went to log in and no products showing. I’m also on El Capitan, Mac Pro. Logic X.
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