Topic: Cannot make purchase this weekend 3/30/16 | Toontrack

Cannot make purchase this weekend 3/30/16

Requests and Feedback

Posted May 30, 2016 at 01:58 #1905965

Slackerman
Participant

HI-
I am trying to purchase EZDrummer with free add on but keep getting message the purchase was refused by my bank. I get same message using Paypal.
Paypal has advised there is no record of attempted purchase from Toontrack in their activity logs so Toontrack is not even connecting to Paypal or my bank.
Would like take advantage of free package this weekend.
Thanks
JS
Creator

Topic

Viewing 4 replies - 1 through 4 (of 4 total)

Replied May 30, 2016 at 07:30 #1988450

Matthew Raymundo
Participant

Same problem here. Trying to pay with PayPal, but PayEx won’t even ask me to log in to my account.

Replied May 30, 2016 at 08:53 #1988454

John
Moderator

Hi,

please contact Toontrack directly through the FAQ:
https://www.toontrack.com/faq/

John Rammelt - Toontrack
Technical Advisor

Replied May 30, 2016 at 08:56 #1988455

Eric Higgins
Participant

I also could not use paypal, and had to use a credit card.

Replied May 30, 2016 at 10:49 #1988462

Matthew Raymundo
Participant

@John said:

Hi,

please contact Toontrack directly through the FAQ:
https://www.toontrack.com/faq/

I did. Unfortunately, the automated response is that it could take up to 24 hours to get a reply, and I (like the first poster) was hoping to avail of the weekend offer of the free MIDI package.

We’ll see what happens.
Author

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