Topic: Studio Grand isn’t a base product?

Viewing 6 replies - 1 through 6 (of 6 total)

Replied February 1, 2016 at 04:55 #1985953

Scott Eshleman
Participant

Each of the EZKeys sound libraries are available as either a full base product or an expansion of the base product.

Are you saying that you bought 2 copies of the Studio Grand library, a base product version and a sound library expansion?
Did you attempt to install the $150 purchase or the $79 version?

Replied February 1, 2016 at 05:09 #1985954

chris_word09
Participant

No. I bought a studio grand base product (through sweetwater) and then an expansion (also through sweetwater) that would let me pick which expansion I wanted in authorization

Link the the product page on sweetwater:

http://www.sweetwater.com/store/detail/EZkeysExp

the problem is, when I go to register my expansion on Toontrack I get a page that says “this product requires one of the below products”
and it lists basically everything except for the Studio Grand pack.

I really don’t get it? what did I do wrong here? why is Studio Grand not a viable “base product” in which to add expansions to? I don’t own any other EZKeys product.

Replied February 1, 2016 at 05:12 #1985955

chris_word09
Participant

which really bothers me, cause as it appears right now, I’m out 80 bucks since I can’t authorize my expansion.

Replied February 1, 2016 at 05:35 #1985956

Scott Eshleman
Participant

So, to be clear, you’ve registered, installed and authorized the EZKeys Studio Grand base product
before attempting the expansion?

Replied February 1, 2016 at 05:45 #1985957

chris_word09
Participant

….yes. lol I’m using it in reaper currently. I own and can use Studio Grand. not a trial. full version. and it’s authorized to my Toontrack products page.

Replied February 1, 2016 at 13:36 #1985961

Johan Moritz
Keymaster

This issue is now solved. Please try to register, and authorize your sound expansion again.
We are sorry for the inconvenience.

Johan Moritz - Toontrack
Database Developer
Author

Replies

Viewing 6 replies - 1 through 6 (of 6 total)

Studio Grand isn’t a base product?

EZkeys Help

Viewing 6 replies - 1 through 6 (of 6 total)