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Authorization failed (both ways) in my 2nd DAW on same comp, said “contact support”

EZdrummer Help

• Posted December 19, 2015 at 05:40 #1904867
  chomski

  Participant

  I authorized EZ Drummer 2 in my main DAW (Renoise), however

  upon trying to open EZ Drummer 2 in Ableton live it asked me to authorize again. Upon trying to log in and authorize it in the 2nd DAW (which I shouldn’t have to do anyways) it says “Authorization failed. Contact Support”. I tried the offline authorization and it said “wrong file?” I tried downloading a new authorization file…that didn’t work either.

  I’ve read through the FAQ and a lot of the forums…it says to authorize it in the same hardware state that you intend to use it…which I have done (even modems on/off). That doesn’t work either.

  I tried opening and authorizing EZ Drummer 2 in Toontrack Solo like another FAQ suggested but EZ Drummer 2 doesn’t appear on the list of “add drummer”!

  Please help me. I’ve read like 15 pages into the forum, as well as tried everything I can think of. Using a mac running OS 10.68. Just downloaded/bought EZ Drummer 2 days ago, is up to date, etc.

  CryFrownYell

  -Norman Radtke
• Creator
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