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black friday confusion

EZkeys Help
Viewing 5 replies - 1 through 5 (of 5 total)
  • Replied December 5, 2015 at 02:23 #1984582
    Scott
    Moderator

    I can’t speak for other retailers but the Toontrack webshop had this disclaimer…

    ‘Purchases of EZkeys Retro Electrics will not include the ”free Sound Expansion” promo also available right now. Promotion void where prohibited.’

    Scott Sibley - Toontrack
    Technical Advisor

    Replied December 15, 2015 at 11:22 #1984839
    Jgtar
    Participant

    Hi Scott,

    I bought the EZkeys Retro Electrics during the Black Friday sale from Sweetwater.com, and they definitely indicated ahead of time on their website that I would qualify for the Promo: Free EZkeys Expansion. In fact, it is printed on my email receipt from them. However, in my Toontrack account, after I registered the EZkeys Retro Electrics, I can’t find any way to qualify or to register for a Free EZkeys Expansion, which I was promised when I made the purchase. Attached is my email receipt (with all personal info deleted), with the Free EZkeys Expansion promo circled in red and pointed out. I can send you a copy of my original email receipt with all personal details included, if it will help you to qualify me for the Free EZkeys Expansion promo. Please let me know if you can help. Thank you for your help in advance.SweetwaterEZKeys.jpg

    Replied December 15, 2015 at 11:55 #1984843
    Scott
    Moderator

    Since you purchased from Sweetwater, you’ll need to contact them about their promo. Like I said in my post above, I can’t speak for other retailers.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied December 15, 2015 at 22:49 #1984872
    Jgtar
    Participant

    OK, thanks for your reply. I will do.
    Thank you.

    Replied December 30, 2015 at 04:22 #1985231
    Savage1969
    Participant

    Jgtar: I’m in the same boat as you. What was Sweetwater’s response?

    Thanks.

    Edit: I purchased both the Retro Electrics during BF and Classic Electrics a week ago for clarification, both from SW.

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