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Can’t update EZDrummer to version 1.4.0

EZdrummer Help
Viewing 15 replies - 1 through 15 (of 21 total)
  • Replied October 18, 2014 at 19:18 #1975016
    Scott
    Moderator

    Which installer are you running (32-bit or 64-bit)? Are you running the correct updater for the 1.3.2 version you are running? For example, are you running the 64-bit updater for the EZD 64-bit 1.3.2 (if that is the version you have installed)? What version number shows in your EZD? Can you post a pic? What version of Windows are you running?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied October 19, 2014 at 10:19 #1975023
    Bernd1991
    Participant

    I’m using the 64-bit version of EZDrummer 1.3.2 and I’m trying to run the 64-bit version of the installer. The number shown in the EZDrummer is 1.3.2
    EZDrummer.jpg

    I’m using Windows 7, 64-bit.

    Replied October 19, 2014 at 15:04 #1975029
    Scott
    Moderator

    Your pic shows the 32-bit version. The 64-bit version would read ‘1.3.2 (64-bit)’.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied October 19, 2014 at 16:20 #1975030
    Bernd1991
    Participant

    Okay, now tried the 32-bit version, but I get the same error… Frown

    Replied October 19, 2014 at 16:32 #1975031
    Scott
    Moderator

    Has the original .dll been moved from its original install location? Can you search your computer for ezdrummer.dll files? If it’s been moved, manually delete them and run the 1.4.0 update.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied October 20, 2014 at 15:59 #1975055
    Bernd1991
    Participant

    The ezdrummer.dll was in the folder C:\Programs(x86)VstPluginsToontrack. I deleted this file now, but I still get the same error if I try to install the 32-bit version as well as if I try to install the 64-bit version…

    Replied October 20, 2014 at 16:26 #1975059
    Scott
    Moderator

    Was that the only EZdrummer.dll file on your computer? An x86 location is a 32-bit location.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied October 20, 2014 at 16:41 #1975062
    Bernd1991
    Participant

    I’ve also had a ezdrummer.dll in my “Cubase”-folder. But after deleting this file the error still appeared…

    Replied October 22, 2014 at 18:04 #1975087
    Bernd1991
    Participant

    So, is there any possible solution for my problem or do I have to accept that I can’t install updates anymore on EZDrummer?

    Replied October 22, 2014 at 19:33 #1975089
    Scott
    Moderator

    I see that you’ve purchased the EZD 2 upgrade. Have you installed it? Are you using EZD 2? You wouldn’t need to install an EZD 1 update if you’ve installed EZD 2. EZD 1 and EZD 2 can’t exist on the same system (if .dlls haven’t been moved manually after install). The EZD 2 will replace EZD 1.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied October 23, 2014 at 15:48 #1975104
    Bernd1991
    Participant

    I’ve had EZDrummer 2 installed, but I unsinstalled it because it also did not work the way it should. So I’ve only EZDrummer 1 installed right now

    Replied October 23, 2014 at 17:32 #1975105
    Scott
    Moderator

    Well, my only suggestion at this point is to fully uninstall EZdrummer and make sure there are no ezdrummer.dlls anywhere on your system and do a full install with the 1.3.2 download from your Toontrack account. Then try the 1.4.0 update.

    Scott Sibley - Toontrack
    Technical Advisor

    Replied October 24, 2014 at 12:32 #1975124
    Bernd1991
    Participant

    Okay, took 2 hours of my life now, but after uninstalling EZDrummer and all the add-ons (EZDrummer Rock! etc.) I’ve finally been able to install the update. I hope future updates will be easier to install…

    Replied October 29, 2014 at 00:03 #1975218
    Lairdo
    Participant

    I too, cannot update my EZDrummer. When I finally got the upgrade zip file and went to install it, the PC told me I needed to uninstall my current version, which I did. But then, the upgrade would not install (error 1309, or some crap). The entire process nearly crashed one of my PCs and I ended up having to do a full system restore just to get the original program back. I AM NOT HAPPY. So…One: Why are we forced to uninstall our current version MANUALLY to upgrade? Obviously, for many people, this is a pain in the butt. And…Two: Why aren’t we notified when updates are available through email? This whole process should be a lot simpler. I AM NOT HAPPY.

    Replied October 29, 2014 at 00:33 #1975219
    Scott
    Moderator

    The Error 1309 is due to running the installer without extracting the contents of the .zip file first.

    My guess is the OP had installed the Pop/Rock EZX with EZdrummer 2 and then ‘downgraded’ to EZdrummer 1. That caused the initial error as the Pop/Rock EZX was never meant to reside on a system with EZdrummer 1, only EZD2.

    Anyways, the reason I recommended to the OP to uninstall and make sure there were no ezdrummer.dlls on the system was to start from scratch to fix the problem. Which did solve the problem.

    Lairdo, I don’t see from your account details that you’ve downloaded the 1.4.0 update (named ‘EZdrummer_Update_WIN_140.zip’) at all. What have you downloaded?

    Scott Sibley - Toontrack
    Technical Advisor

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