Please check the contact and reply to solve my problem on downloading purchased items. Order #8669
I am not sure your contact under FAQ work, thus post my request here.
Please check the contact and reply to solve my problem on downloading purchased items. Order #8669
I am not sure your contact under FAQ work, thus post my request here.
Appreciated,
Wen-Yi
Still no answer?
Any Toontrack staff check customer question?
Where can I get service to solve the problem?
I have now activated your account. If you have further issues please contact support through the ‘Contact Support/FAQ’ at the top of this web site. If you done so previously with no answer, please do it again since we found a bug that caused some support e-mails to not reach its destination properly. I apologize for the inconvenience.
I have now activated your account. If you have further issues please contact support through the ‘Contact Support/FAQ’ at the top of this web site. If you done so previously with no answer, please do it again since we found a bug that caused some support e-mails to not reach its destination properly. I apologize for the inconvenience.
The problem remain, I can’t download the purchased items, and “My Product” do not show the new purchased 6 items nor the previous EZdrum I have been registered before.
Can you fix it?
Thank you
Problem still not fixed since 3 May. No answer from service deck for another 24 hrs.
And my registered EZDrum also disappear from My Account?
checked the database and as far as I can tell your EZdrummer is registered under a different email address than what you have used to log in, try changing from @mac.com to @me.com
I have checked the web-shop and can see that you bought a couple of products that was not registered to your account. I can register them for you but I need to know if you want them on your @me.com or your @mac.com account?
