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I got a used macbook pro that had EZmix previously installed on it. I wiped the harddrive and installed all of my programs. I bought my own version of EZmix and downloaded it and installed it, but the authorization page never came up when I opened the program. It just worked on its own.
I bought 12 EZmix packs, but I get an error message when I try to do the online activation. So I tried to do the offline activation which doesn’t work either, and then I realized there is serial number already associated with EZmix, but t’s not the serial number that I purchased, therefore I am unable to activate any of the 12 EZmix packs that I have purchased because I can’t enter the EZmix serial number that I bought.
Please tell me how to clear out whatever serial number is associated with EZmix on my computer to be able to get the authorization page to show up so I can enter in the correct authorization for my purchase. Thank you!
I have tried uninstalling and reinstalling several times and that does nothing. No matter what I do, EZmix is already active with someone else’s serial number every time I install it. Please help!
Please go to ‘[Mac HD]/Users/Shared/Toontrack/Preferences/’ and delete the ‘com.toontrack.ezmix2.plist’ file.
BR,
John
John Rammelt - Toontrack
Technical Advisor
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