For the past four hours I have been trying to install EZdrummer but am having trouble. My problem is probably a simple one that could be answered briefly but I’m unable to find anyone to ask. The forum instructions explicitly say that I am only to post support questions on the forum marked “support.” After an hour of searching, still cannot find a forum marked support. I can find 13 forums, none of them called support and all of them warning me not to post support questions. I looked for an email address where I can contact support but I can’t find one. I looked for a phone number where I can contact support but I can’t find one.
I have one simple question that I need answered. I hope that Toontracks understands my frustration. I’d love a response, preferably with a URL that will link me to a forum where I can actually ask a question or an email address where I can email support.
Hi,
please log out and log in again. You should now have access to the registered users section.
Best Regards,
John
John Rammelt - Toontrack
Technical Advisor
A contact phone number doesn’t seem like too much to ask for. It would surely increase sales too?
Thanks!
Please ask your question either here on the support forum or the FAQ section and contact support directly:
Toontrack doesn’t provide a telephone support option.
Scott Sibley - Toontrack
Technical Advisor
If you click on Support and choose contact support/FAQ you are able to email support. I believe that they say allow 24 hours for a reply but if I am being honest, the few times I have had to contact support it has only been a few hours before I got a reply. Granted, I’ve contacted them only during business hours. While phone support would be a great option, it would probably force Toontrack to raise the price of their software – which I believe is already priced to give the user substantial bang for the buck. I for one would gladly stick to email and support forums. It works.
Ghoti – feel free to pose your question to me in private email if you are still having trouble. My address is:
S t a n T y s z k a _____ AT _____g M a i l _____ DOT _____ C o m
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