Topic: Purchased Metal pack but got Electronic instead of Randy Staub ?? | Toontrack

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Purchased Metal pack but got Electronic instead of Randy Staub ??

EZmix Pre-sales

Posted February 19, 2013 at 11:47 #1898471

peter
Participant

Purchased Ezmix Metal pack from a “official reseller” input the serial into my membership page got 6 items
except I got Electronic instead of Randy Staub ??

I have not authorize electronic all I want is what I paid for ?

Reseller say’s go to Toontracks

Toontrack say’s go to reseller ???

clearly there is a error in the Toontrack serial number system ?
how can a Ezmix metal pack serial give me all the correct items except ONE ??

I have a huge amount of products from Toontracks why screw me over ?
how can there treat me like this ??

how can this be ?

protools 10, 2/yamaha DTXpress III, 20 odd guitars
Creator

Topic

Viewing 2 replies - 1 through 2 (of 2 total)

Replied February 19, 2013 at 22:11 #1963818

Nathan
Participant

Sounds like it is a mistake, no malicious intention, one of the mods will be along soon to point you who to talk to.

>

SD2.3, NYII, C&V, MC, MF, ED, Latin Perc, Twisted, Pop, N1H, Electronic, Classic, Funkmasters, Rock Solid, Blues, Indie-Folk.

Replied February 19, 2013 at 23:46 #1963819

Scott
Moderator

If you’ve contacted Toontrack already and they’ve told you to contact the seller, as its the seller’s responsibility to distribute the correct serial number, I’m not sure what else we, on a forum, can tell you.

Scott Sibley - Toontrack
Technical Advisor
Author

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