Topic: Issue reinstalling Drumkit From Hell

Viewing 7 replies - 1 through 7 (of 7 total)

Replied December 6, 2012 at 13:40 #1962490

Scott
Moderator

Are you installing from a DVD of from the full product download from your Toontrack account? If the former, I would recommend installing from the download in your account (the red ‘PC’ button on the product page in ‘My Products’).

Scott Sibley - Toontrack
Technical Advisor

Replied December 7, 2012 at 03:22 #1962504

derka5581
Participant

Thanks for the reply, Scott. I did download directly from the PC download from the Toontrack Website. I was able to install EZDrummer with no issue. It’s only Drumkit from Hell that’s giving me trouble. That’s why I’m stumped.

Replied December 13, 2012 at 13:23 #1962641

Rogue
Moderator

could it be that your EZdrummer ‘Home’ is at the top of a drive, for example F:/? If so, we are aware of an issue with the latest EZX installers and have plans to fix this in the next couple of weeks. I recommend you contact the shipping office using the site ‘Contact’ form and have them ship you a physical copy.

Rogue Marechal - Toontrack
Configuration Manager

Replied December 30, 2012 at 23:39 #1962913

rivercitystudios
Participant

I’m having this same issue. After unzipping and running the Latin Percussion EZX installer, I get the following “Update Error”:

Could not update
“EZX_Percussion/Sounds/Ambience/AF01_01_HA_FH_R_H01.wav”.
Try Again?

How do I resolve this? I see no link to a site contact form.

For the record, it took me about 2 hours of jumping through hoops just to get EZ Drummer installed in Windows 7 x64. Now this. Disappointed, to say the least.

Replied December 31, 2012 at 00:08 #1962914

Scott
Moderator

Have you run the full product installer (then authorized) first before running the ‘update’?

The full product is downloaded from your Toontrack account (the red ‘PC’ button on the product under ‘My Products’).

Or, as Rogue suggested you can contact Toontrack directly through the Support Portal:

http://www.toontrack.com/helpdesk/issue_view_portal.asp?ID=81

Click the ‘Contact Support’ button.

Scott Sibley - Toontrack
Technical Advisor

Replied December 31, 2012 at 16:37 #1962926

rivercitystudios
Participant

The error message IS from the product installer that I downloaded from the website (red button). After running the product installer, and clicking cancel when the error message popped up, I tried runing the update. When you run the update, it states that the data base is corrupt and will not install.

Replied December 31, 2012 at 18:13 #1962927

rivercitystudios
Participant

My problem was that EZ Drummer “Home” was at the top of a drive. I resolved the issue by doing the following:

Unistall EZ Drummer 64 bit
Unistall EZ Drummer 32 bit
Delete all sound folders and files
Create a new dedicated folder for Toontrack sound files
Reinstall EZ Drummer and direct sound files to new Toontrack folder

After that, everything was directed to the new folder, instead of the top of the drive.
Author

Replies

Viewing 7 replies - 1 through 7 (of 7 total)

Issue reinstalling Drumkit From Hell

EZdrummer Help

Viewing 7 replies - 1 through 7 (of 7 total)