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Update Mt. Lion

EZdrummer Help
Viewing 10 replies - 1 through 10 (of 10 total)
  • Replied November 1, 2012 at 11:18 #1961805
    John
    Moderator

    Hi,

    what happens if you use the uninstaller included in the 1.3.1 update?
    Do not select to uninstall the sounds, just the plugin(s) and then re-run the 1.3.1 update.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied November 1, 2012 at 15:04 #1961806
    javayoda
    Participant

    That didn’t work. I had to reinstall from the DVD to get the VST back.

    Replied November 1, 2012 at 17:58 #1961807
    John
    Moderator

    Which exact Mountain Lion version are you on?
    Are you running the Administrator account?
    If you check the Info for the ‘Library/Application Support/EZdrummer’ folder, does it say that only ‘System’ has Read/Write rights or ‘System’ and ‘Admin’?

    John Rammelt - Toontrack
    Technical Advisor

    Replied November 1, 2012 at 18:57 #1961808
    javayoda
    Participant

    I’m running 10.8.2. I just looked at that folder and it says system and admin have “Read & Write”. Everyone has “Read Only”.

    Administrator account. I’m running the only account on the system. I’m prompted for my password when I try to update.

    I noticed the progress bar gets to “validating package” just before the install failed message appears (FWIW).

    Replied November 1, 2012 at 19:47 #1961809
    Rogue
    Moderator

    what exact message are you receiving? please note in any case that EZdrummer is not yet validated for Mac OS 10.8, an update will be available shortly, and only that update will be considered supported on 10.8.1 or above.

    Rogue Marechal - Toontrack
    Configuration Manager

    Replied November 1, 2012 at 23:06 #1961819
    javayoda
    Participant

    The Installation Failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

    At the top of the dialog, it reads: There were errors with the installation. You may want to try installing again.

    Replied November 2, 2012 at 10:31 #1961827
    Rogue
    Moderator

    OK, but you mentioned something about copyfiles, was that happening with the update or full product installer? anyway, if 1.3.0 works for you then I recommend you remain at that level until the next EZdrummer update is available. If that version fails to update your installation as well we will look into it in more details.

    Rogue Marechal - Toontrack
    Configuration Manager

    Replied November 2, 2012 at 14:15 #1961829
    javayoda
    Participant

    When I first attempted the updated, I got a message about “copyfiles” not having permission. I granted permission but the install failed. I remember seeing this dialog more than once as I re-tried the update. At some point, I *believe* I clicked a checkbox on the copyfiles dialog that said something like do not ask again. Since then, I haven’t seen the message. Just FYI, the “cocktail” update installed without a hitch.

    Replied November 27, 2012 at 14:31 #1962253
    Rogue
    Moderator

    Please try to update to the new version, version 1.3.2, released today. I’ll watch this topic for any further problems at your end, and if so we’ll look into the possible cause (which might not be related to you running 10.8).

    Rogue Marechal - Toontrack
    Configuration Manager

    Replied November 28, 2012 at 19:38 #1962321
    javayoda
    Participant

    It worked flawlessly. Thank you.

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