Topic: Authorization Problem

Viewing 10 replies - 1 through 10 (of 10 total)

Replied September 20, 2012 at 03:20 #1960966

Scott
Moderator

Check this FAQ and see if it helps.

https://www.toontrack.com/helpdesk/issue_view_portal.asp?ID=1435

Scott Sibley - Toontrack
Technical Advisor

Replied September 20, 2012 at 19:11 #1960982

jhalbr1
Participant

Thanks, I tried this, but when I double click on the toontracks solo icon on my desktop, the pop up box for authorization shows a different computer i.d. than the one that was emailed and will not let me use the authorization code that was emailed to me.

Replied September 20, 2012 at 21:20 #1960984

Scott
Moderator

Is it the same Computer ID every time you open Solo, or does it cycle to different ones each time? Since you only have only one authorization currently in use, try authorizing again with this new Computer ID. I’m not sure why the computer ID would have changed from the first authorization on this new machine unless you disabled your network device or wireless modem (or enabled them) after you authorized.

Scott Sibley - Toontrack
Technical Advisor

Replied September 20, 2012 at 23:12 #1960989

jhalbr1
Participant

It’s the same computer i.d. everytime I open solo and when I try to authorize, it states that this computer name is already authorized. It’s like solo didn’t get updated with the new computer i.d.?

Replied September 20, 2012 at 23:36 #1960991

Scott
Moderator

Use a different computer name i.e. ‘my computer 2’.

Scott Sibley - Toontrack
Technical Advisor

Replied September 21, 2012 at 01:24 #1960994

jhalbr1
Participant

Just tried different computer name but did not work. When I double click on Solo on desktop the wrong computer id still pops up.

Replied September 21, 2012 at 01:38 #1960995

Scott
Moderator

OK.

What you need to do is authorize again on the Toontrack website using this new Computer ID (what you are referring to is ‘the wrong computer id’). Somehow, between when you first authorized and now, the hardware configuration that the Computer ID is derived from got changed (see my link to the FAQ above for reasons why this may have happened). It’s not a big deal and authorizing this new Computer ID should take 2 minutes and you’ll be up and running.

Log into your Toontrack account and go to your ‘My Products’ section. Select your EZdrummer and then click on the ‘Add Authorization’ button. Input the NEW Computer ID and fill in a computer description and you’ll receive a new authorization code. Input this new code and you should be up and running.

Scott Sibley - Toontrack
Technical Advisor

Replied September 21, 2012 at 02:26 #1960997

jhalbr1
Participant

Okay did that, and when I double click on solo on desktop, the wrong computer id pops up and the new authoriazation code does not work.

Replied September 21, 2012 at 02:33 #1960998

jhalbr1
Participant

I just noted that my new computer id, AAJZS -, is the same for my old failed computer that I was sent back in 2011. Maybe the computer id that pops up on solo is my new computer id, PWMQX-, but I am not receiving authorization for this one. Please check what my computer i.d. should actually be.

Replied September 21, 2012 at 02:36 #1960999

Scott
Moderator

What computer id is displayed now?

There is no way to check what your computer ID should be. They are computer specific.

If you have yet another computer id, please try authorizing that one but don’t remove the other one first.

Scott Sibley - Toontrack
Technical Advisor
Author

Replies

Viewing 10 replies - 1 through 10 (of 10 total)

Authorization Problem

EZdrummer Help

Viewing 10 replies - 1 through 10 (of 10 total)