Topic: Please help.

Viewing 12 replies - 1 through 12 (of 12 total)

Replied July 12, 2011 at 22:37 #1949934

Mitchcore93
Participant

And yes, I’ve already made new Auth codes. And they don’t work either.

Replied July 12, 2011 at 22:58 #1949936

Scott
Moderator

There are 2 main causes of an authorization retrigger. First, when there is a change in the motherboard. Second, when there is a change to the NIC. Even simply enabling/disabling the NIC will issue a new hardware setup to the OS.

Scott Sibley - Toontrack
Technical Advisor

Replied July 12, 2011 at 23:02 #1949937

Mitchcore93
Participant

Can you please help me fix this? I really need to know so I can start recording again..

Replied July 12, 2011 at 23:07 #1949939

Scott
Moderator

Well, have you changed the NIC since you authorized successfully? IOW, have you turned on/off some ethernet, LAN adapter or other NIC device?

Scott Sibley - Toontrack
Technical Advisor

Replied July 12, 2011 at 23:15 #1949940

Mitchcore93
Participant

I haven’t done anything to my PC internally, I just moved locations from Texas to Alabama.

Replied July 12, 2011 at 23:19 #1949941

Scott
Moderator

Ok. Turning an NIC on/off isn’t done ‘internally’. It is as simple as turning on your LAN adapter to access the internet.

So, you are getting the authorization screen pop up with a new Computer ID. You’ve gone to the Toontrack site and generated a new authorization code for this new Computer ID. Correct? When you paste this new authorization code you get some error message? What is the error message?

Scott Sibley - Toontrack
Technical Advisor

Replied July 12, 2011 at 23:30 #1949943

Mitchcore93
Participant

EZdrummer authorization failed. Please check the codes again!

Replied July 12, 2011 at 23:32 #1949945

Scott
Moderator

And you’re using the authorization code that is correct for the Computer ID that is displayed in the authorization window? Are you using the old authorization codes from the different Computer ID?

I can’t find you in the Toontrack database under ‘Mitchell Howie’ so I can’t check as to which codes you are using. Is there another name for your account I can check?

Scott Sibley - Toontrack
Technical Advisor

Replied July 12, 2011 at 23:36 #1949946

Mitchcore93
Participant

I had to make this account because I could remember my forum user name on my correct account. But I am logged onto it right now. It’s email is EDITED OUT EMAIL. My mother set up the DKFH about a year and a half ago and I cannot get ahold of her. But I have all of the email access information.

Replied July 12, 2011 at 23:43 #1949947

Scott
Moderator

OK. I just checked out that account.

It looks like you’ve generated an authorization code for the DFH EZX but not EZdrummer itself. It sounds like you are trying to put in the DFH EZX code when it is EZdrummer that is asking for a code.

Please log into your Toontrack account and generate a code for your EZdrummer product.

Scott Sibley - Toontrack
Technical Advisor

Replied July 12, 2011 at 23:52 #1949949

Mitchcore93
Participant

Wow, I feel kind of stupid for this haha. It worked! Thanks for the support. So if this happens again do I just delete the old Authorization?

Replied July 12, 2011 at 23:55 #1949950

Scott
Moderator

Well, you can have 4 total authorization (2 at a time) until you need to contact support to free one up. So, yes, you can delete the old authorization if you want. But, you may find that that old authorization may work when you go back to Alabama…or not.

Scott Sibley - Toontrack
Technical Advisor
Author

Replies

Viewing 12 replies - 1 through 12 (of 12 total)

Please help.

EZdrummer Help

Viewing 12 replies - 1 through 12 (of 12 total)