Topic: Won’t allow me to authorize | Toontrack

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Kickstart the 2026 songwriting year with some new gear!

Kickstart the 2026 songwriting year with some new gear!

Won’t allow me to authorize

EZdrummer Help

Posted June 30, 2011 at 01:50 #1895262

Earl
Participant

I have been following your instructions for an hour. I have tried everything I can. I can not authorize as every time I get to the authorize page it takes me back to the same loop of registration which I have done. There is no authorization button on the page I end up at from the cycle. I keep going round and round and round.

Dell 620, I3, Dual Monitors 8g ram Pro Tools LE8, Sonar X1 Essentials, Band-in-a-Box 2011, Real Band, Reaper <http://www.pcmusicmaker.com>
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Replied June 30, 2011 at 03:28 #1949749

Scott
Moderator

When your logged into your Toontrack account, click on your ‘My Products’ page (EZdrummer) do you have an ‘Add Authorization’ button?

Scott Sibley - Toontrack
Technical Advisor

Replied June 30, 2011 at 04:27 #1949750

Earl
Participant

No. I never get the add authorization button. It keeps taking me back to authorize product with a video on how to authorize. The only button on this page is register new product button. I go to register new product and it takes me back to screen that asks for serial number which I enter and then it takes me back to the same page I was on with NO add authorization button.

Dell 620, I3, Dual Monitors 8g ram Pro Tools LE8, Sonar X1 Essentials, Band-in-a-Box 2011, Real Band, Reaper <http://www.pcmusicmaker.com>

Replied June 30, 2011 at 04:51 #1949751

Earl
Participant

Success. I went through it again using different browsers. Internet Explorer finally let me do it. I now have the authorization code and will enter it in tomorrow as I have folks clammering for my attention.

I will post results of my actions in the morning concerning getting it up and running.

Dell 620, I3, Dual Monitors 8g ram Pro Tools LE8, Sonar X1 Essentials, Band-in-a-Box 2011, Real Band, Reaper <http://www.pcmusicmaker.com>
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