Hey Kids!
Having trouble finding your new Slate/Morgan presets? Then do like I did… LOOK IN THE RIGHT PLACE! I too couldn’t find them after install and after much searching, hair pulling and gnashing of teeth I sent a quick email to ToonTrack Support.
Here’s the reply:
Hi Michael,
Please make sure that you have selected the Avatar kit, as this is the only kit that the presets will work for. If you have done this please send us a screen shot of your combined preset window.
(I highlighted the clue!)
So you can’t find your bought and paid for fancy new Presets? Read on, my Friends…
We open Superior all hot and sweaty to try out our new presets. With trembling mouse we click on the big menu on the top left that says “presets” (kind of makes sense, doesn’t it) and… nothing. WHAT! Another click… nothing. Hmmm… I bought ‘presets’… the menu label says ‘presets’… what the?
Now… remembering the clue from above…
1) look to the right and down a bit and we see our kit menu (nashville, cocktail, etc.) Select “N.Y.-Avatar”
2) Next to it we see a “load/save” menu… click on it and we see a “Combined Presets” menu…
3) highlight it with your mouse and it will drop down and VIOLA!… there they are!
If you’re like me, I have rarely (if ever) used the “Load/Save”-‘Combined Presets’- window. I mean preset is preset right? But I guess it’s time for another stroll through the manual.
I hope this saves some time for any of you who are having this same problem. You’re welcome.
P.S. And ToonRack Support? Feel free to modify and send this to any other of your customers who are pulling their hair out and not feeling the ToonTrack Love with this issue. (By the way, ToonTrack support rocked on this one. Although the answer wasn’t as clear as my 123, they got back to me in under an hour. Thumbs Up, Kids!)
