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  3. Bought an SDX Value Pack, but was only able to get one SDX expansion

Bought an SDX Value Pack, but was only able to get one SDX expansion

Product Manager
Viewing 3 replies - 1 through 3 (of 3 total)
  • Replied 5 days, 1 hour ago #3441811
    John
    Moderator

    Hi,

    you do not have any current order from today in the system tied to this email address. The last order was made August 1st.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied 4 days, 18 hours ago #3441914
    numind1
    Participant

    Hi John,

    I purchased the SDX Value Pack from Bestservice.com and registered the serial number I received inside Product Manager. I don’t know whether your system only shows purchases made directly from Toontrack or if it shows purchases from third-party retailers, as well. But I did place the order today and Product Manager accepted the serial number for that order, but then only allowed me to select one expansion pack.

    I am new to the forum, but would be glad to send you a copy of the receipt and a screenshot of the serial number I received, if that helps.

     

    Best,

    Jeremy

    Replied 4 days, 18 hours ago #3441922
    John
    Moderator

    Hi Jeremy,

    then it’s nothing I can see as a Forum Technical Advisor. I would either contact Bestservice, who sold you the product, or Toontrack Support directly via the ‘Contact Support’ button found at the bottom of every FAQ page.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

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