Topic: Can’t authorize, uknown server error | Forums | Toontrack

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Can’t authorize, uknown server error

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Posted December 15, 2024 at 22:37 #3343264
Nedim Kirlic
Participant
Hello!

I’m trying to authorize my VST’s from PM, but it says “Authorization of [product] failed. The server said: Unknown error occured.”

When I try to do an authorization and through the Toontrack website, this is the error message I get:

0: cURL error 7: Failed to connect to 10.1.23.122 port 82 after 0 ms: Couldn’t connect to server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://10.1.23.122:82/encoder3

Is it me, or is there something wrong with your servers right now?

EDIT: When I try offline authorization via the website, I get this message: “Unknown error. Contact support for help.”

EDIT 2: When I try to authorize in my DAW (Reaper), by logging in through the prompt in the EZDrummer window, I get the same “Unknown error” message.
- The post has been modified 3 times, last modified 1 year, 5 months ago by Nedim Kirlic.
Creator

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Viewing 5 replies - 1 through 5 (of 5 total)

Replied December 16, 2024 at 03:44 #3343337

Jason Smith
Participant

Same issue here using both the web-based and app-based Product Manager.

Replied December 16, 2024 at 09:34 #3343390

Nedim Kirlic
Participant

That’s good to know! Good to know that it’s a server issue, even though it’s annoying… I’ll try later today and see what happens.

Jason Smith wrote:

Same issue here using both the web-based and app-based Product Manager.

Replied December 16, 2024 at 10:01 #3343396

John
Moderator

Hi guys,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Replied December 16, 2024 at 13:06 #3343429

Nedim Kirlic
Participant

It certainly seemed so. Thanks for the help! 🙂

John wrote:

Hi guys,

there were some servers down during the weekend that caused authorisation problems for some users. It has been fixed.

BR,
John

Replied January 21, 2025 at 22:05 #3361273

Simon_101
Participant

John,

Apologies if this is not the correct area to ask you this question, but I cannot find my answer anywhere.

During a search I noticed that a user queried back in 2014 as to whether or not EZ Drummer standalone

can sync to MTC. The answer was that it cannot. Has that situation changed? Is there any

of the Toontrack drummer products that will sync to MTC standalone?

Regards,

Simon
Author

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