Topic: What’s with the no response from superior support | Toontrack

What’s with the no response from superior support

Requests and Feedback

Posted July 23, 2020 at 16:24 #2605474
Rick Hoyrup
Participant
- I’ve emailed the customer support twice in the past two weeks trying to get an answer to a problem I’m having with SD3 and have received no response. You think for the price of their products they’d have better customer service . Not impressed!!!!
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Replied July 23, 2020 at 18:40 #2605510

Scott
Moderator

I’m sorry about your support difficulties.

Can you start a thread in the S3 Support Forum and perhaps we forum techs can help you.

https://www.toontrack.com/forums/forum/superior-line/superior-drummer-3-help/?view=all

Scott Sibley - Toontrack
Technical Advisor

Replied August 4, 2020 at 17:31 #2608866

AmberYeti
Participant

Hi Rickred,

Have you received a response from support yet? I’m 5 days in and I thought that was bad but your post is certainly not inspiring confidence.

Replied August 4, 2020 at 21:35 #2608935

Rick Hoyrup
Participant

Yes I finally did. But no reply to the question I had for him when he replied. That was about two weeks ago now I think

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Thanked by: AmberYeti
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