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SD3 install hiccup installing basic library…when it starts with the sound installer the windows too small to click install..
Just what is in the title is whats happening.
The Sound installer comes up I can see the first clickable that starts the install fine.. then i can see the agree check box ok.. below that it says browse and then if there is an “install button” (and im guessing there is at this point) it’s not visible. I tried tabbing and arrow keys to get to it.. nodda.. I cant resize it ether . I tried ALT-ENTER to see if you could max it .. nope.. i tried all sorts of diff screen display settings too.
I’m on an Samsung 4k-tv/monitor running an Nvidia GTX 970 on an i7 SAMSUNG 4k monitor (although the native resolution runs @3840-2160 30hz refresh rate.
Thanks in advance,
Martin
The same thing happened to me. I just reset my screen resolution to a lower level and restarted the computer. The install box then showed completely so I could complete the installation. The same thing is happening with the installs for the other parts.
To clarify what worked for me – just changing the screen resolution and trying again didn’t work. I had to change the resolution and then restart the computer for the install to work.
This should be fixed now – just restart Product Manager.
Olof Hermansson - Toontrack
Coder
Toontrack Installation Solution for SDX Installer on 4k Displays:
Right-click the Program icon, choose Properties, then click the Compability tab and set “Override high DPI scaling behavior” to “System”.
This works. Remember to do this for example on the SDX Sound Installer window when it opens too small on a 4k screen. Select the properties dialog from this window’s icon in the taskbar window when it appears.
Toontrack Installation Solution for SDX Installer on 4k Displays:
Right-click the Program icon, choose Properties, then click the Compability tab and set “Override high DPI scaling behavior” to “System”.
This works. Remember to do this for example on the SDX Sound Installer window when it opens too small on a 4k screen. Select the properties dialog from this window’s icon in the taskbar window when it appears.
- This post was modified 5 years, 8 months ago by klebtoons.
That might be the solution if starting an old installer directly from Explorer. If you start installations from the Product Manager, newer installers will be used that should work fine on 4k displays.
Olof Hermansson - Toontrack
Coder
Googling this issue lead me to this thread. It was started in September 2017. This is October 2023.
I’m at a loss for words.
None of the above suggestions worked. A narrow sliver of each of what could be two buttons can be seen where the installer window chops them off.
I’ve set the file path; in theory the rightmost one might say ‘install’. If I need to make some other decision, however, and it’s not the install button…
How do I get the SDX installer to display without being truncated so I know for certain which paths and which settings I’m agreeing to when installing this (very expensive) piece of software?
How is it 2025 and your team of professionals that are clearly geniuses have not fixed the gui scalling issue lol. How can you people be proud of a product with its feet still in 1999 ??? I’m completely blown away. I upgraded to win11 and can’t find a work around. I have spent 4 hours trying to figure this out. Am I just supposed to not install my products because you to cheep to upgrade the installer? What is your solution because I have tried every possible setting I can think of and nothing is working. Before you take our money, perhaps you should post a warning about how out dated your product installers are. The fact I have to download and install this like I live in the 90s……come on people.
Then…..I go to submit a support ticket…..how in the world are you supposed to get product help from this company? Google the problem and hope for the best because your to cheep to help your customers? This is the type of products that waste your time and money and then you get a tech team that doesn’t respond……a month later your still trying to figure how to install a 300$ product you can’t use because no one gives a shit! You got your money…….and I’m not happy or being productive. Thanks tootrack.
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