Install Issues

EZkeys Pre-sales
Viewing 5 replies - 1 through 5 (of 5 total)
  • John
    Moderator

    Hi,

    have you fully extracted the files before running the installer? Or are you merely browsing the archive and running it?

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    remnantx
    Participant

    I have not extracted the files. When the download completes, it opens a file that has multiple folders. In the Install folder, it contains the Installer and 6 .cab files.

    What is the proper way to extract this and to where should I be extracting it?

    THANKS!!

    John
    Moderator

    Hi,

    then either your OS or an installed ZIP utility is simply browsing the content.
    Can you select the download location for the ZIP archive?
    E.g. your Desktop?
    If it resides on your Desktop, you can right-click it and select ‘Extract all..’ right on the Desktop.
    When extracted, open the Install folder inside and run the installer.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    remnantx
    Participant

    I will try that out as soon as I get to the house. I’m not sure why I did not think of that.
    I really appreciate your help.

    THANKS!!

    remnantx
    Participant

    That worked!!

    Man, this is an awesome product! This is going to have to be a purchase. I’m really interested in seeing where Toontrack takes this idea.

Viewing 5 replies - 1 through 5 (of 5 total)

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