EZKeys bundle purchased, everything is not downloaded.

[johnthornlund]

Hello,
I bought the bundle; The revolutionary EZkeys software combined with four essential instruments in any songwriter’s toolbox; the grand and upright pianos and the Rhodes MK I and Wurlitzer 200 A.
As I went ahead and downloaded all of them, the upright piano simply didn´t have the option to choose the 32bit version or the 64, it says that it has allready been installed. This is not the case, though. I am yet to have access to the upright piano. It´s a shame, since I figured it would be beneficial to purchase the bundle.
Do you have any idea what might be the problem? I have a PC with nothing but studio stuff on it. 1000 GB memory, if I recall.

All the best,

John Thörnlund, Sweden. Trellehulla.

Topic

[John]

Hi,

it looks from this end as the Upright is installed but not Authorized.
If you click ‘Show Details’ on the product in the Product Manager and then installation info, what does it say? Can you please post a screen shot?

John Rammelt - Toontrack
Technical Advisor

[johnthornlund]

Hello,
I get the message that I need to authorize it, with a code of sort. But this is how it looks in details when I press “download”.

[receder]

Hi John,

I had exactly the same problem as you when I purchased the bundle at the end of June!

In the end I got it working by going to File – Open Download Folder in Toontrack Product Manager.
Then I manually ran the installers for the products that were not installed e.g. EZkeys Upright Piano 64-bit.msi from within the relevant folders.
After restarting the Product Manager it now shows all items correctly installed and they work fine (64 and 32 bit versions).

rec

[John]

OK,

please try to download the individual EZkeys installers for plugins, library and MIDI and run them, restart the PM.

John Rammelt - Toontrack
Technical Advisor

[Author]

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