Only one product won’t “Install”… but it’s there!

Product Manager
Viewing 14 replies - 1 through 14 (of 14 total)
  • Olof
    Moderator

    Hi,

    That is odd… Could you please open Applications > Utilities > Terminal and paste the following diagnostic commands there (all at once) and press Enter:

    /usr/libexec/PlistBuddy -c 'Print :SoundPath' /Users/Shared/Toontrack/Preferences/com.toontrack.ezkeys.plist
    /usr/libexec/PlistBuddy -c 'Print :SoundPath' ~/Library/Preferences/com.toontrack.ezkeys.plist
    ls -aleO "`/usr/libexec/PlistBuddy -c 'Print :SoundPath' /Users/Shared/Toontrack/Preferences/com.toontrack.ezkeys.plist`/Midi/"
    md5 "`/usr/libexec/PlistBuddy -c 'Print :SoundPath' /Users/Shared/Toontrack/Preferences/com.toontrack.ezkeys.plist`/Midi/000832@DISCO"
    echo

    Then copy all text from the Terminal and paste it in your reply.

    Olof Hermansson - Toontrack
    Coder

    adrian cardenas
    Participant

    I can install the Latin Percussion EXZ in my MacBook pro late 2013 with mac os mojave 10.14.6 version.

    Asking me to have an a updated version the one that I see in the toontrack product manager is 1.5.5 .

    Any link for a new version.


    Operating system: macOS Mojave (10.14)
    adrian cardenas
    Participant

    I can install the Latin Percussion EXZ in my MacBook pro late 2013 with mac os mojave 10.14.6 version.

    Asking me to have an a updated version the one that I see in the toontrack product manager is 1.5.5 .

    Any link for a new version.

    Operating system: macOS Mojave (10.14)


    Operating system: macOS Mojave (10.14)
    soundbee
    Participant

    Hello @Olof

    Here’s the output from diag command;

    /Volumes/Audio 01/Library/Toontrack/EZkeys
    Print: Entry, “:SoundPath”, Does Not Exist
    total 26160
    drwxr-xr-x  2 mbpaudio  staff  –         1156 May 12 10:40 .
    drwxr-xr-x  6 mbpaudio staff  –          204 Apr 13 00:54 ..
    -rw-r–r–@ 1 mbpaudio staff  hidden    6148 May 12 10:29 .DS_Store
    -rw-r–r–  1 mbpaudio staff  –           68 Apr 13 00:52 000400@_MIDI_LIBRARIES
    -rw-r–r–  1 mbpaudio staff  –      1976040 Apr 13 00:52 000500@EZKEYS_MIDI
    -rw-r–r–  1 mbpaudio staff  –        12160 Apr 13 00:52 000800@MUSIC_THEORY_EXAMPLES
    -rw-r–r–  1 mbpaudio staff  –           68 May 12 10:40 000801@_ADD-ON_PACKS
    -rw-r–r–  1 mbpaudio staff  –       464984 Apr 13 11:00 000829@AOR
    -rw-r–r–  1 mbpaudio staff  –       332568 Apr 13 11:00 000830@BASIC_ROCK
    -rw-r–r–  1 mbpaudio staff  –       479028 Apr 13 11:00 000830@BIG_BAND
    -rw-r–r–  1 mbpaudio staff  –       568396 Apr 13 11:01 000830@BLUES
    -rw-r–r–  1 mbpaudio staff  –       431040 Apr 13 12:37 000830@BOOGIE
    -rw-r–r–  1 mbpaudio staff  –       395156 Apr 13 12:38 000831@CLASSIC_SOUL
    -rw-r–r–  1 mbpaudio staff  –       344776 May 12 10:40 000832@DISCO
    -rw-r–r–  1 mbpaudio staff  –       659772 Apr 13 12:38 000834@FUNK
    -rw-r–r–  1 mbpaudio staff  –       590816 Apr 13 12:39 000834@FUSION
    -rw-r–r–  1 mbpaudio staff  –       571904 Apr 13 12:39 000835@GOSPEL
    -rw-r–r–  1 mbpaudio staff  –       455420 Apr 13 12:39 000836@HOOKS#CHORDS
    -rw-r–r–  1 mbpaudio staff  –       437016 Apr 13 12:39 000840@JAZZ
    -rw-r–r–  1 mbpaudio staff  –       462196 Apr 13 13:05 000842@LATIN
    -rw-r–r–  1 mbpaudio staff  –       366784 Apr 13 13:05 000843@MELANCHOLIC_POP
    -rw-r–r–  1 mbpaudio staff  –       328684 May 12 10:20 000843@MODERN_FUNK
    -rw-r–r–  1 mbpaudio staff  –       330764 Apr 13 13:05 000843@MODERN_POP
    -rw-r–r–  1 mbpaudio staff  –       258992 Apr 13 13:05 000844@NEO_SOUL
    -rw-r–r–  1 mbpaudio staff  –       366200 Apr 13 13:06 000844@NEW_WAVE
    -rw-r–r–  1 mbpaudio staff  –       478920 Apr 13 13:06 000846@POP#ROCK
    -rw-r–r–  1 mbpaudio staff  –       321020 Apr 13 13:06 000850@REGGAE
    -rw-r–r–  1 mbpaudio staff  –       264152 Apr 13 13:06 000850@RnB
    -rw-r–r–  1 mbpaudio staff  –       463768 Apr 13 13:07 000851@SEVENTIES_POP
    -rw-r–r–  1 mbpaudio staff  –       448584 Apr 13 13:07 000851@SEVENTIES_PROG
    -rw-r–r–  1 mbpaudio staff  –       351192 Apr 13 13:07 000851@SHUFFLES
    -rw-r–r–  1 mbpaudio staff  –       383060 Apr 13 13:07 000851@SINGER_SONGWRITER
    -rw-r–r–  1 mbpaudio staff  –       324940 Apr 13 13:07 000851@SIXTIES_POP
    -rw-r–r–  1 mbpaudio staff  –       450328 Apr 13 13:07 000854@WORLD_MUSIC
    MD5 (/Volumes/Audio 01/Library/Toontrack/EZkeys/Midi/000832@DISCO) = 5f5341d37b92acb85cb7b224d42ef26e

    Olof
    Moderator

    Hmm, everything looks perfectly fine there. If you open Toontrack Product Manager again, click “Show Details” for Disco EZkeys MIDI and then click on “Installation Info”, what does it say (screenshot please)?

    Olof Hermansson - Toontrack
    Coder

    soundbee
    Participant

    Says “Not Installed”

    Olof
    Moderator

    Have you tried restarting the Product Manager?

    Olof Hermansson - Toontrack
    Coder

    soundbee
    Participant

    Yes – no change.  Same with reboot.   So odd that it’s just this one.  Is there a plist somewhere that I should manually edit?

    Olof
    Moderator

    No, there’s no plist for that, PM just needs to be able to read the Disco file and I can’t see any reason why it would fail. But I have an idea – we could check what disk accesses PM performs, maybe that can give some clue! So if you’d like, please do the following:

    1. Open Product Manager.
    2. Open Terminal (in Applications > Utilities).
    3. Paste the following line to Terminal and hit Enter:
      sudo fs_usage `ps aux | awk '/\/Toontrack Product Manager$/{print $2}'` > ~/Desktop/PM_fs_usage.txt
    4. It will then prompt for your password, so type your computer/admin password (which will be invisible as you type it) and hit Enter.
    5. Activate the Product Manager window. That will make it silently rescan what products are installed.
    6. Switch back to the Terminal and press Ctrl-C (which will stop the ‘fs_usage’ command so that it no longer checks what PM is doing). You can then also quit Terminal and Product Manager.
    7. Look on your desktop for a file named PM_fs_usage.txt. Please attach it here.

    Olof Hermansson - Toontrack
    Coder

    • This post was modified 1 year ago by Olof.
    soundbee
    Participant

    Hi Olof – file attached!

    Olof
    Moderator
    BEST ANSWER

    Awesome! It should be fixed now. There was a typo in the server database, a capital ‘I’ that should have been lowercase.

    Olof Hermansson - Toontrack
    Coder

    soundbee
    Participant

    Olof –  BOOM, goes the dynamite!   All good here – Thank you!

    1

    Thanked by: Olof
    Wallo30
    Participant

    hello I am having a really hard time trying to figure out what I need to download to make every thing work. first I bought Gospel EZ keys  to run on my DAW Logic Pro. the sales person at Sweetwater said I needed to download the EZMix 2 in order for it to work. EZ Mix 2 downloaded but Gospel Ez keys still won’t install. I am already $150 in the hole with the product not working. please can someone help. My Mac desktop is fully up to date so I really don’t understand what I am missing.

    • This post was modified 4 months, 3 weeks ago by Wallo30.
    Olof
    Moderator

    hello I am having a really hard time trying to figure out what I need to download to make every thing work. first I bought Gospel EZ keys  to run on my DAW Logic Pro. the sales person at Sweetwater said I needed to download the EZMix 2 in order for it to work. EZ Mix 2 downloaded but Gospel Ez keys still won’t install. I am already $150 in the hole with the product not working. please can someone help. My Mac desktop is fully up to date so I really don’t understand what I am missing.

    • This post was modified 4 months, 3 weeks ago by Wallo30.

    Sorry but you need the EZkeys software, which comes with any EZkeys instrument (sound library), to be able to use EZkeys MIDI packs, like it says under System Requirements for every MIDI pack. EZmix 2 has nothing to do with it.

    Olof Hermansson - Toontrack
    Coder

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