Only one product won’t “Install”… but it’s there!

[soundbee]

Hi – at the moment I’ve got 57 installed products in the Toontrack Product Manager.  But only one is listing as “Not Installed” = Disco EZkeys Midi.  I have installed it countless times (see message “Installation was successful”) and can see it’s content in the plugin and standalone versions.   How do I get this one item to realize that it’s actually installed?

MacBook Pro M1, Big Sur
External drive for libraries

Operating system: macOS Big Sur (11)

BEST ANSWER

Awesome! It should be fixed now. There was a typo in the server database, a capital ‘I’ that should have been lowercase.

Olof Hermansson - Toontrack
Coder

BEST ANSWER

Awesome! It should be fixed now. There was a typo in the server database, a capital ‘I’ that should have been lowercase.

Olof Hermansson - Toontrack
Coder

Topic

[Olof]

Hi,

That is odd… Could you please open Applications > Utilities > Terminal and paste the following diagnostic commands there (all at once) and press Enter:

/usr/libexec/PlistBuddy -c 'Print :SoundPath' /Users/Shared/Toontrack/Preferences/com.toontrack.ezkeys.plist
/usr/libexec/PlistBuddy -c 'Print :SoundPath' ~/Library/Preferences/com.toontrack.ezkeys.plist
ls -aleO "`/usr/libexec/PlistBuddy -c 'Print :SoundPath' /Users/Shared/Toontrack/Preferences/com.toontrack.ezkeys.plist`/Midi/"
md5 "`/usr/libexec/PlistBuddy -c 'Print :SoundPath' /Users/Shared/Toontrack/Preferences/com.toontrack.ezkeys.plist`/Midi/000832@DISCO"
echo

Then copy all text from the Terminal and paste it in your reply.

Olof Hermansson - Toontrack
Coder

[adrian cardenas]

I can install the Latin Percussion EXZ in my MacBook pro late 2013 with mac os mojave 10.14.6 version.

Asking me to have an a updated version the one that I see in the toontrack product manager is 1.5.5 .

Any link for a new version.

Operating system: macOS Mojave (10.14)

[adrian cardenas]

I can install the Latin Percussion EXZ in my MacBook pro late 2013 with mac os mojave 10.14.6 version.

Asking me to have an a updated version the one that I see in the toontrack product manager is 1.5.5 .

Any link for a new version.

Operating system: macOS Mojave (10.14)

Operating system: macOS Mojave (10.14)

[soundbee]

Hello @Olof

Here’s the output from diag command;

/Volumes/Audio 01/Library/Toontrack/EZkeys
Print: Entry, “:SoundPath”, Does Not Exist
total 26160
drwxr-xr-x  2 mbpaudio  staff  –         1156 May 12 10:40 .
drwxr-xr-x  6 mbpaudio staff  –          204 Apr 13 00:54 ..
-rw-r–r–@ 1 mbpaudio staff  hidden    6148 May 12 10:29 .DS_Store
-rw-r–r–  1 mbpaudio staff  –           68 Apr 13 00:52 000400@_MIDI_LIBRARIES
-rw-r–r–  1 mbpaudio staff  –      1976040 Apr 13 00:52 000500@EZKEYS_MIDI
-rw-r–r–  1 mbpaudio staff  –        12160 Apr 13 00:52 000800@MUSIC_THEORY_EXAMPLES
-rw-r–r–  1 mbpaudio staff  –           68 May 12 10:40 000801@_ADD-ON_PACKS
-rw-r–r–  1 mbpaudio staff  –       464984 Apr 13 11:00 000829@AOR
-rw-r–r–  1 mbpaudio staff  –       332568 Apr 13 11:00 000830@BASIC_ROCK
-rw-r–r–  1 mbpaudio staff  –       479028 Apr 13 11:00 000830@BIG_BAND
-rw-r–r–  1 mbpaudio staff  –       568396 Apr 13 11:01 000830@BLUES
-rw-r–r–  1 mbpaudio staff  –       431040 Apr 13 12:37 000830@BOOGIE
-rw-r–r–  1 mbpaudio staff  –       395156 Apr 13 12:38 000831@CLASSIC_SOUL
-rw-r–r–  1 mbpaudio staff  –       344776 May 12 10:40 000832@DISCO
-rw-r–r–  1 mbpaudio staff  –       659772 Apr 13 12:38 000834@FUNK
-rw-r–r–  1 mbpaudio staff  –       590816 Apr 13 12:39 000834@FUSION
-rw-r–r–  1 mbpaudio staff  –       571904 Apr 13 12:39 000835@GOSPEL
-rw-r–r–  1 mbpaudio staff  –       455420 Apr 13 12:39 000836@HOOKS#CHORDS
-rw-r–r–  1 mbpaudio staff  –       437016 Apr 13 12:39 000840@JAZZ
-rw-r–r–  1 mbpaudio staff  –       462196 Apr 13 13:05 000842@LATIN
-rw-r–r–  1 mbpaudio staff  –       366784 Apr 13 13:05 000843@MELANCHOLIC_POP
-rw-r–r–  1 mbpaudio staff  –       328684 May 12 10:20 000843@MODERN_FUNK
-rw-r–r–  1 mbpaudio staff  –       330764 Apr 13 13:05 000843@MODERN_POP
-rw-r–r–  1 mbpaudio staff  –       258992 Apr 13 13:05 000844@NEO_SOUL
-rw-r–r–  1 mbpaudio staff  –       366200 Apr 13 13:06 000844@NEW_WAVE
-rw-r–r–  1 mbpaudio staff  –       478920 Apr 13 13:06 000846@POP#ROCK
-rw-r–r–  1 mbpaudio staff  –       321020 Apr 13 13:06 000850@REGGAE
-rw-r–r–  1 mbpaudio staff  –       264152 Apr 13 13:06 000850@RnB
-rw-r–r–  1 mbpaudio staff  –       463768 Apr 13 13:07 000851@SEVENTIES_POP
-rw-r–r–  1 mbpaudio staff  –       448584 Apr 13 13:07 000851@SEVENTIES_PROG
-rw-r–r–  1 mbpaudio staff  –       351192 Apr 13 13:07 000851@SHUFFLES
-rw-r–r–  1 mbpaudio staff  –       383060 Apr 13 13:07 000851@SINGER_SONGWRITER
-rw-r–r–  1 mbpaudio staff  –       324940 Apr 13 13:07 000851@SIXTIES_POP
-rw-r–r–  1 mbpaudio staff  –       450328 Apr 13 13:07 000854@WORLD_MUSIC
MD5 (/Volumes/Audio 01/Library/Toontrack/EZkeys/Midi/000832@DISCO) = 5f5341d37b92acb85cb7b224d42ef26e

[Olof]

Hmm, everything looks perfectly fine there. If you open Toontrack Product Manager again, click “Show Details” for Disco EZkeys MIDI and then click on “Installation Info”, what does it say (screenshot please)?

Olof Hermansson - Toontrack
Coder

[soundbee]

Says “Not Installed”

[Olof]

Have you tried restarting the Product Manager?

Olof Hermansson - Toontrack
Coder

[soundbee]

Yes – no change.  Same with reboot.   So odd that it’s just this one.  Is there a plist somewhere that I should manually edit?

[Olof]

No, there’s no plist for that, PM just needs to be able to read the Disco file and I can’t see any reason why it would fail. But I have an idea – we could check what disk accesses PM performs, maybe that can give some clue! So if you’d like, please do the following:

1. Open Product Manager.
2. Open Terminal (in Applications > Utilities).
3. Paste the following line to Terminal and hit Enter:
   sudo fs_usage `ps aux | awk '/\/Toontrack Product Manager$/{print $2}'` > ~/Desktop/PM_fs_usage.txt
4. It will then prompt for your password, so type your computer/admin password (which will be invisible as you type it) and hit Enter.
5. Activate the Product Manager window. That will make it silently rescan what products are installed.
6. Switch back to the Terminal and press Ctrl-C (which will stop the ‘fs_usage’ command so that it no longer checks what PM is doing). You can then also quit Terminal and Product Manager.
7. Look on your desktop for a file named PM_fs_usage.txt. Please attach it here.

Olof Hermansson - Toontrack
Coder

• This post was modified 2 years, 11 months ago by Olof.

[soundbee]

Hi Olof – file attached!

[Olof]

BEST ANSWER

Awesome! It should be fixed now. There was a typo in the server database, a capital ‘I’ that should have been lowercase.

Olof Hermansson - Toontrack
Coder

[soundbee]

Olof –  BOOM, goes the dynamite!   All good here – Thank you!

1

Thanked by: Olof

[Wallo30]

hello I am having a really hard time trying to figure out what I need to download to make every thing work. first I bought Gospel EZ keys  to run on my DAW Logic Pro. the sales person at Sweetwater said I needed to download the EZMix 2 in order for it to work. EZ Mix 2 downloaded but Gospel Ez keys still won’t install. I am already $150 in the hole with the product not working. please can someone help. My Mac desktop is fully up to date so I really don’t understand what I am missing.

• This post was modified 2 years, 3 months ago by Wallo30.

[Olof]

Wallo30 wrote:

hello I am having a really hard time trying to figure out what I need to download to make every thing work. first I bought Gospel EZ keys  to run on my DAW Logic Pro. the sales person at Sweetwater said I needed to download the EZMix 2 in order for it to work. EZ Mix 2 downloaded but Gospel Ez keys still won’t install. I am already $150 in the hole with the product not working. please can someone help. My Mac desktop is fully up to date so I really don’t understand what I am missing.

• This post was modified 2 years, 3 months ago by Wallo30.

Sorry but you need the EZkeys software, which comes with any EZkeys instrument (sound library), to be able to use EZkeys MIDI packs, like it says under System Requirements for every MIDI pack. EZmix 2 has nothing to do with it.

Olof Hermansson - Toontrack
Coder

[Author]

Replies