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Where is the software i just bought??!!
January 1, 2017
3:21 am CEST
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Nuno Craveiro
New Member
Forum Posts: 1
Member Since:
January 1, 2017
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I bought superior drummer 2.0 + songwriters drum pack before having created any account. After paying I received an email with details and an order number saying that I had to create an account and download product manager in order to download my software. I´ve done it but on my new account it doesn't show up the software I already bought and paid for. I don´t get it!!! I have to buy again and pay twice?? Or am I going to receive at home the software I already paid for since it´s registered with a billing adress?? Please illuminate me cause i´m not getting there. Your procedures are very unclear.

January 1, 2017
4:16 am CEST
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Scott
Admin
Forum Posts: 8582
Member Since:
July 22, 2006
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Did the email also contain serial numbers to the products you bought? If so, register those serial numbers to your account via Product Manager, download them, and install and authorize them.

January 3, 2017
10:12 pm CEST
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dlroworld
Member
Forum Posts: 13
Member Since:
October 9, 2016
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This is EXACTLY THE SAME problem that I am having. I actually DID have to pay twice in order to receive ONE product. I am now trying to receive a refund but support has been very unresponsive. To say that I am quite annoyed about this is an understatement. I am 31 years old and this may be the very first time that I will have to dispute a payment through my bank.

Also, no I did not receive an email with a serial number on it nor did I have any idea that the procedure involved registering or looking for an email with a serial number on it.

February 27, 2018
11:09 pm CEST
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limowreck
New Member
Forum Posts: 2
Member Since:
February 16, 2018
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Scott,

I have a Serial Number for the EZMix 2 Rock and Metal Bundle (bought via Guitar Center). This bundle includes EZMix 2 Core product. https://www.toontrack.com/product/ezmix-2-rock-metal-guitar-bundle/

When I paste my SN into Product Manager it authorizes the packs but does not install EZMix 2 so I am stuck....how do I get EX Mix 2 installed, updated and Authorized?

February 27, 2018
11:30 pm CEST
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Scott
Admin
Forum Posts: 8582
Member Since:
July 22, 2006
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limowreck said
Scott,

I have a Serial Number for the EZMix 2 Rock and Metal Bundle (bought via Guitar Center). This bundle includes EZMix 2 Core product. https://www.toontrack.com/product/ezmix-2-rock-metal-guitar-bundle/

When I paste my SN into Product Manager it authorizes the packs but does not install EZMix 2 so I am stuck....how do I get EX Mix 2 installed, updated and Authorized?  

Please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

March 1, 2018
2:12 am CEST
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Kjetter
New Member
Forum Posts: 2
Member Since:
February 16, 2018
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This has been the generic response we receive and they either refuse to answer or refuse to help. I'm gona have to dispute my charges as well at this point. Great product awful customer service

March 1, 2018
2:44 am CEST
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Scott
Admin
Forum Posts: 8582
Member Since:
July 22, 2006
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Kjetter said
This has been the generic response we receive and they either refuse to answer or refuse to help. I'm gona have to dispute my charges as well at this point. Great product awful customer service  

What exactly are your problems with your Toontrack software and maybe I might be able to help.

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