icon-aiicon-arrangementsicon-arrow-left-1icon-arrow-left-2icon-arrow-left-3icon-arrow-right-1icon-arrow-right-2icon-arrow-right-3icon-automationicon-bleedicon-bounceicon-brushesicon-brushes2icon-circlesicon-cloudicon-commentsicon-cross-invicon-crossicon-cymbalicon-dislike-1icon-dislike-2icon-documenticon-downloaddrumsicon-drag-dropicon-drumkiticon-drums2icon-drumsticksicon-edrumsicon-electronicicon-empty-documenticon-envelopeicon-fadersicon-futurehiticon-galaxyicon-grid-editoricon-headphonesicon-hihaticon-hot-topicicon-importsamplesicon-information-invicon-informationicon-joystickicon-kickicon-like-1icon-like-2icon-lockicon-macrosicon-massenburgicon-microphoneicon-midi-exporticon-midi-searchicon-midi-trackericon-midi-tracksicon-midiicon-mix-channelsicon-mixericon-one-noteicon-percussionicon-percussion2icon-pinicon-play-1-invicon-play-1icon-play-2-invicon-play-2icon-play-3icon-plus-invicon-plusicon-presetsicon-rawicon-reverseanythingicon-samplesicon-save-drumicon-seamlessicon-settingsicon-shapesicon-snareicon-song-tracksicon-ssdicon-stackicon-tap2findicon-tempoicon-third-partyicon-three-notesicon-tomicon-topic-best-answericon-two-notesicon-usericon-videoicon-workflow
Avatar

Please register or login to post.

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Very slow download speed in Toontrack Product Manager
October 4, 2017
9:46 am CEST
Avatar
John
Sweden
Admin
Forum Posts: 8826
Member Since:
June 18, 2004
sp_UserOfflineSmall Offline

What I suspect they are doing now is checking exactly where your IP address is trying to fetch the download packages and if there's anything in the path.
All users around the world should be directed to their nearest server mirror, it's not a single server located in Sweden, and my guess is that the CDN has troubles with certain Internet Providers or rather vice versa.
I sincerely hope that your downloads will speed up, so you can start using your products.

BR,
John

October 20, 2017
11:37 pm CEST
Avatar
digibiu
New Member
Forum Posts: 1
Member Since:
November 28, 2004
sp_UserOfflineSmall Offline

I am having the same problem. Just purchased SD3 and it says it will take me 90 hours to download. Download speed is 315 k and I have a 6mb connection

November 9, 2017
11:32 am CEST
Avatar
rcarline
New Member
Forum Posts: 2
Member Since:
November 8, 2017
sp_UserOfflineSmall Offline

Just bought SD3 and downloading the core library here but it's saying 5 hours (downloading at 2.1MB/s). Running a speed test using speedtest.net shows the download speed is 54 Mbps. I'm in the UK

November 14, 2017
3:05 am CEST
Avatar
Russ Miglicio
Member
Forum Posts: 4
Member Since:
December 31, 2010
sp_UserOfflineSmall Offline

Just bought Superior Drummer 3. Download speed is about 2.8 MB/s downloading core library. Considering there is more than one download server makes this pretty ridiculous for download speed. I find it hard to believe this is that hard to fix...

MacbookPro 2.2Ghz i7, Logic X, RME UCX, Superior 2, 2 ddrum 4s with Cast Precision pads n cymbals, Alternate Mode DITI, DrumKAT 3.8, EMU E5000, Alesis D4, Dauz pads, Roland PD-31, Pintech Spikes, Pintech SE-102s, Hart Dynamics ACUPAD...

November 18, 2017
3:23 am CEST
Avatar
Rafael Trabolsi
New Member
Forum Posts: 1
Member Since:
September 13, 2017
sp_UserOfflineSmall Offline

I've been trying to download for a week now... my download speeds are ridiculous... 10kb/s ??!! What the hell... 250kb/s... At this rate I'll finish in a week... why is this happening? When I test my connection I get what I paid for: 10Mb/s... when watching Netflix or whatever 10Mb per second... how can this get fixed?

November 27, 2017
7:10 pm CEST
Avatar
Alberto Garcia Lopez
New Member
Forum Posts: 1
Member Since:
November 23, 2013
sp_UserOfflineSmall Offline

I am having the same problem. I just o change to OS X and I need to download more than 20 products that I have installed in other PC.......this is a big problem, because with this speed I'll get all products in 1 year!!!

Please John, I need a quick solution....

December 3, 2017
10:10 pm CEST
Avatar
Ian Stephenson
Member
Forum Posts: 14
Member Since:
February 8, 2011
sp_UserOfflineSmall Offline

Same story here- busy downloading Superior 3 and it's going at about 0.6Mb/s instead of the 6Mb/s I usually get in my rural location. Was updating all my Cubase and associated stuff immediately prior to starting with the TT stuff, and that was arriving nearly 10 times faster.

SD 3 | TD4 KX | Cubase Pro 9.5 | Win7

December 4, 2017
2:36 pm CEST
Avatar
rrosin
Member
Forum Posts: 45
Member Since:
October 2, 2017
sp_UserOfflineSmall Offline

Ian Stephenson said
Same story here- busy downloading Superior 3 and it's going at about 0.6Mb/s instead of the 6Mb/s I usually get in my rural location. Was updating all my Cubase and associated stuff immediately prior to starting with the TT stuff, and that was arriving nearly 10 times faster.  

Noone will ever be able to help you if you don't give some more details about your location, your provider, your connection speed etc.

Regards Reiner

December 4, 2017
6:51 pm CEST
Avatar
h-trax
New Member
Forum Posts: 1
Member Since:
August 26, 2014
sp_UserOfflineSmall Offline

Hello, same here. Bougt SD3 update and now download core library. DM says 15hours for 40gb.. .so ... on speedtest.de i have 100mbit download. how can it speed up the download.. sorry for bad english...
from Germany 🙂

December 4, 2017
7:16 pm CEST
Avatar
rrosin
Member
Forum Posts: 45
Member Since:
October 2, 2017
sp_UserOfflineSmall Offline

h-trax said
Hello, same here. Bougt SD3 update and now download core library. DM says 15hours for 40gb.. .so ... on speedtest.de i have 100mbit download. how can it speed up the download.. sorry for bad english...
from Germany 🙂  

I am from Germany too. I am connected with 200 MBit at Kabel Deutschland (now: Vodafone). My computer is connected to my router via WLAN repeater and I usually get between 6 and 9 MByte/sec.

Regards Reiner

December 18, 2017
11:36 pm CEST
Avatar
Phil Buckle
Member
Forum Posts: 7
Member Since:
April 20, 2004
sp_UserOfflineSmall Offline

Registering my problems with Download Manager and slow download speeds. I have contacted support and they have referred me to their CDN.
I just downloaded Project Sam (a string library for Kontakt) and it took a couple of hours....average download speed of 3.50 mb/s

Trying to download my update to S3.....yet again...... I get a download speed of 120kb .....ha......ha....kind of funny.
Ok it's been a week since I paid for this and there is no way I can download it.

Telling your customers that "there is something usually wrong with your ISP" is......as we say in Australia....a crock of shit.
Disingenuous at the very least.

Do a Google of "Toontrack slow download speed" and see what comes up. Interesting?

You guys seem to have a problem and you have had this problem for some time.

It's now 2 days and I have not heard from your CDN. I paid for your product a week ago.

I am a patient but after a while, it runs out.

December 20, 2017
5:18 am CEST
Avatar
Teacher
New Member
Forum Posts: 1
Member Since:
August 7, 2017
sp_UserOfflineSmall Offline

Hi All

Just what to add my sixpence worth, that I have a fibre line, and bought superior drummer 3 and am experiencing a consistent 1.2m per second on a 10m fibre line. This is unusual. While the download is running, a speedtest shows 8.75 download speed, which makes sense to me ,as together with the 1.2m being used, by the manager, it makes nearly 10, which is what I expect. However, I am wanting the download speed to be 10, and this would indicate that the issue is most likely on the Toontrack side, whose servers seem to be only pushing out these lower speeds. Hope this helps someone find a solution for others in the future. I am prepared to grin and bare it, because I am super excited about the product. At least the products is coming down without error. 🙂

Kind regards
Gerald

December 26, 2017
10:10 am CEST
Avatar
Toto
New Member
Forum Posts: 1
Member Since:
July 10, 2008
sp_UserOfflineSmall Offline

I love Toontrack's drums and keys, but I certainly hope this will get improved! The speed indeed is terrible. 3,8Mb/s, feels almost like going back to the old modem! Downloading the new superior 3 upgrade which takes 3 to 4 hours for each file, bringing it to 15-20 hours! Started downloading yesterday, will still download until 4 or 5 hours after this message. Crazy!

December 29, 2017
1:01 am CEST
Avatar
Chris Wilson
New Member
Forum Posts: 1
Member Since:
March 30, 2011
sp_UserOfflineSmall Offline

I am also experiencing slow download speeds. I just purchased the upgrade to SD3 and have more than 200GB of library to download. My download speed is usually about 50mb/s and I'm getting 3mb/s to 5mb/s from the Toontrack Product Manager. Just for reference, I'm in Oregon, United States and have no problems with downloading other files (just downloaded a bunch of WAV drum loops and got 50mb/s).

Mr. Rammelt, can you give us an update on what the issue is?

December 30, 2017
2:20 pm CEST
Avatar
Matt Egan
Melbourne Australia
Member
Forum Posts: 3
Member Since:
August 31, 2007
sp_UserOfflineSmall Offline

I am also experiencing slow download speeds. My Location is in Melbourne Australia with a 100Mbit internet connection.
The original post for this topic was November 22nd 2016 - over one year later - customers are still having speed issues with Toontrack Product Manager.

SD3 Library update 1.0.2 is downloading at 0.2kB/s - I only have to wait 113 hours for that one.
The other update is SD3 3.0.3 update is downloading at 4.1kB/s - I have to wait 19 hours for that one.

I remember the good old days when you use to log into your account and download directly from the web site and be able to download the updates in minutes.
This new content distribution network (CDN) using some bastardised version of a peer-to-peer (P2P) content-delivery network is broken - really broken.
I understand it's a cost saving measure by Toontrack to save money on data distribution - but if this continues you will not have to worry about saving money as you will not have a customer base to worry about.

January 4, 2018
1:36 pm CEST
Avatar
John
Sweden
Admin
Forum Posts: 8826
Member Since:
June 18, 2004
sp_UserOfflineSmall Offline

I hope all you guys writing in this thread have contacted Toontrack Support directly.
To get to the bottom of your specific download problems and if there are things that can be corrected at the CDN, it is important that all issues get properly logged and reported.

BR,
John

January 4, 2018
10:56 pm CEST
Avatar
jean-baptiste bocle
New Member
Forum Posts: 1
Member Since:
June 20, 2009
sp_UserOfflineSmall Offline

Same here while downloading SD3,
It starts downloading and holds between 6 to 8bMB/ps for a few minutes then goes down and down to crawling speeds
like 122 KB/s and then stuck to 0.0 Kps while still saying downloading, so I have to pause and resume like every 3 minutes.
This seems to be a pretty widespread issue, I'm going to contact tech support like John Rammelt said users should do.

Meanwhile, anybody getting info from tech support or resolving
issues successfully?

January 5, 2018
7:58 am CEST
Avatar
Ross McDougall
New Member
Forum Posts: 1
Member Since:
July 16, 2011
sp_UserOfflineSmall Offline

Any update as to why download speeds through this product manager are so terrible?

I'm on gigabit fibre in New Zealand. Averaging anywhere between 40kbs to 400kbs yet my speed tests are giving me 360mb download speeds.

Have 60gig of files to download and last I checked it said 300 hours to go.

Right...........

January 7, 2018
8:15 pm CEST
Avatar
Jan skovmand
Member
Forum Posts: 11
Member Since:
April 3, 2009
sp_UserOfflineSmall Offline

I am having the same problem. Extrem slow dwl and a very long dwl time. At best I am having a 8 mb/s dwl speed. worst speed is 0.0 and I have FTH 100/100....

What seem to be the problem????

January 8, 2018
1:35 am CEST
Avatar
Phil Buckle
Member
Forum Posts: 7
Member Since:
April 20, 2004
sp_UserOfflineSmall Offline

I'm hoping that the support team is back from holidays and that I will hear from them.

I paid for the upgrade almost 3 weeks ago.

I tried again to download today and my download speed is 22kbs.......yes you read that correctly.

BUT I just downloaded a 70 gig String library from Spitfire Audio and it took around 5 hours. No problems.

Forum Timezone: Europe/Stockholm

Most Users Ever Online: 715

Currently Online: Jim, Matias Lehtoranta
59 Guest(s)

Currently Browsing this Page:
1 Guest(s)

×