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Update of Toontrack Product Manager Failed Error
November 25, 2016
1:20 am CET
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Chris McKillican
Member
Forum Posts: 3
Member Since:
November 4, 2015
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I am trying to download a purchased product but when I try and run Product manger I keep getting:

Update of Toontrack Product Manager Failed
Could not remove the old version of the application

I have uninstalled and re downloaded PM but no Luck ??

Thank You

Mac (27-inch, Late 2013)
3.5 GHz Intel Core i7
VIDIA GeForce GTX 780M 4096 MB
OS 10.10.5

November 25, 2016
9:02 am CET
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John
Sweden
Admin
Forum Posts: 8302
Member Since:
June 18, 2004
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Hi,

did you delete the application from 'Applications/Toontrack/' and then empty the Recycle Bin?
Do you have Admin rights?

BR,
John

November 25, 2016
10:04 am CET
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Olof
Member
Forum Posts: 598
Member Since:
February 10, 2010
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There could be a problem with your trash folder. Please start Applications/Utilities/Terminal and run this command there (copy/paste it):

ls -ldeO ~/.Trash

Then attach a screenshot of the results.

November 25, 2016
10:38 pm CET
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Chris McKillican
Member
Forum Posts: 3
Member Since:
November 4, 2015
sp_UserOfflineSmall Offline

Hello thank you for the replies
Here are the results of the terminal

Also in reply to John I did remove using the uninstaller from the Toontrack folder. there may have been a older version that was emptied into the trash directly with ought using uninstaller when cleaning computer long time ago is there a way to see If there are things left behind that may be causing this ? I do have Admin Rights and the Bin has been emptied

I was able to instal the program on my laptop and download the files so I am able to use now it but would like to get the product manager running on my main computer

Thank you
Chris

Screenshot-Terminal.jpgImage Enlarger

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November 26, 2016
12:29 am CET
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Olof
Member
Forum Posts: 598
Member Since:
February 10, 2010
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Thanks, it shows that the 'root' user is the owner of the trash folder, while it should be your login user. Run this command to fix it:

sudo chown chrismckillican ~/.Trash

It will ask for your computer password.

I think the Product Manager will be able to update itself then.

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November 26, 2016
4:33 am CET
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Chris McKillican
Member
Forum Posts: 3
Member Since:
November 4, 2015
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Thank you Olof you're a genius it worked!

Thanks again
Chris

November 25, 2017
6:59 am CET
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SikowStudios
New Member
Forum Posts: 2
Member Since:
November 25, 2017
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Hello.

I am also dealing with this same issue. Although this is my first time using any toontrack products so there would be no reason for me to have an "old" version of Product Manager yet when i open it immediately downloads the update but cannot use because like Cmckillican had it said it couldn't remove the old version. Please help!

Mac (21.5 inch Late 2013)
3.1 GHz Intel Core i7
macOS High Sierra 10.13.1

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