icon-aiicon-arrangementsicon-arrow-left-1icon-arrow-left-2icon-arrow-left-3icon-arrow-right-1icon-arrow-right-2icon-arrow-right-3icon-automationicon-bleedicon-bounceicon-brushesicon-brushes2icon-circlesicon-cloudicon-cross-invicon-crossicon-cymbalicon-downloaddrumsicon-drag-dropicon-drumkiticon-drums2icon-drumsticksicon-edrumsicon-electronicicon-envelopeicon-fadersicon-futurehiticon-galaxyicon-grid-editoricon-headphonesicon-hihaticon-importsamplesicon-information-invicon-informationicon-joystickicon-kickicon-macrosicon-massenburgicon-microphoneicon-midi-exporticon-midi-searchicon-midi-trackericon-midi-tracksicon-midiicon-mix-channelsicon-mixericon-one-noteicon-percussionicon-percussion2icon-play-1-invicon-play-1icon-play-2-invicon-play-2icon-play-3icon-plus-invicon-plusicon-presetsicon-rawicon-reverseanythingicon-samplesicon-save-drumicon-seamlessicon-settingsicon-shapesicon-snareicon-song-tracksicon-ssdicon-stackicon-tap2findicon-tempoicon-third-partyicon-three-notesicon-tomicon-two-notesicon-videoicon-workflow
Avatar

Please register or login to post.

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
SD 2.0 verification issue
November 17, 2017
1:57 pm CET
Avatar
Felix.Shoemaker
New Member
Forum Posts: 2
Member Since:
October 21, 2017
sp_UserOfflineSmall Offline

Hey, i need a little help. first of all i find it a bit dissapointing when i email the support directly and never get any answer. for a product you payed for it shouldn't be like this. Anyway, thats the reason why i try this forum here now. here is the Story:

3 Years ago i purchased a Superior 2. + The Metal Foundry. I registred everythings here on the Toontrack webpage after creating an account with Toontrack. I worked with it and all was fine. Then i have a 2 years break from music but now i want to continue. So i was going to set everything up again. Meanwhile i have a new computer. So i installed my Logic Pro software on my macbook and also SD 2.0. But when i wanna use it it asks me to verify my software. And there is the problem; after 2 years of not using it i can´t acces the email account anymore which i used to sign in into toontrack. Yahoo also wants me to verify by phone number but i don.t have that phone plan from that days anymore. So far trhere is no chance for me to use my software unless Toontrack is helping me out of the Situation or anybody else is knowing some kind of solution.

So, i have original Software here, purchased with my credit card 3 years ago and i can´t use it anymore because i can´t access the old email accoun´t anymore to receive my verification code from Toontrack. Please help! Thank you!

November 17, 2017
9:02 pm CET
Avatar
Scott E
Member
Forum Posts: 825
Member Since:
September 25, 2010
sp_UserOfflineSmall Offline

You only have to register any Toontrack product to your Toontrack account once.
After installing & opening Superior2 on your new computer, it's been awhile for me but as I recall,
you are then prompted to authorize the new installation on your new computer.
To do that, you'll need your old Toontrack account username & Toontrack password.
While this is typically an email address, you won't need to access your old email account for an email or registration code.
Toontrack Support can transfer your product registrations from your old Toontrack account to a new one, if necessary.

MAC OS Sierra / MBP '12 Retina Quad i7 2.7 Ghz, 16GB RAM, 750 SSD
SD3.02 & SD2.4 w/11+ SDX EZD, EZD2 w/32+ EZX
EZKeys: Grand, Upright, Electrics EZMix2: presets!
ProTools 12, Harrison Mixbus32C v4, Logic Pro X, Studio One Pro, Cubase

November 17, 2017
9:12 pm CET
Avatar
Felix.Shoemaker
New Member
Forum Posts: 2
Member Since:
October 21, 2017
sp_UserOfflineSmall Offline

Thank you for your answer. This is what I tried and the old Toontrack account also was not in use for two years. So I tried to login there and I really couldn't remember the password. Well and password reset wouldn't work cause I can't get into the Yahoo account. See the dilemma? What can I do?

And btw; Toontrack obviouslt don't care because the support ever even answered my email. A shame.

November 17, 2017
9:43 pm CET
Avatar
Scott E
Member
Forum Posts: 825
Member Since:
September 25, 2010
sp_UserOfflineSmall Offline

Felix.Shoemaker said
And btw; Toontrack obviouslt don't care because the support ever even answered my email. A shame.  

Sorry to hear that. That has not been my experience with Toontrack Support.
I guessing that you used the 'Contact Support' form, posted at the bottom of every FAQ:

https://www.toontrack.com/faq/how-do-i-contact-support/

MAC OS Sierra / MBP '12 Retina Quad i7 2.7 Ghz, 16GB RAM, 750 SSD
SD3.02 & SD2.4 w/11+ SDX EZD, EZD2 w/32+ EZX
EZKeys: Grand, Upright, Electrics EZMix2: presets!
ProTools 12, Harrison Mixbus32C v4, Logic Pro X, Studio One Pro, Cubase

November 17, 2017
10:53 pm CET
Avatar
Scott
Admin
Forum Posts: 8361
Member Since:
July 22, 2006
sp_UserOfflineSmall Offline

Felix.Shoemaker said
Thank you for your answer. This is what I tried and the old Toontrack account also was not in use for two years. So I tried to login there and I really couldn't remember the password. Well and password reset wouldn't work cause I can't get into the Yahoo account. See the dilemma? What can I do?

And btw; Toontrack obviouslt don't care because the support ever even answered my email. A shame.  

I've contacted my support colleague and they should be contacting you. They did reply to your support ticket but apparently the correct email address was not submitted in the support form which is why you never received a reply.

Forum Timezone: Europe/Stockholm

Most Users Ever Online: 715

Currently Online:
31 Guest(s)

Currently Browsing this Page:
1 Guest(s)

×