Remove old authorization

[Lestatt]

Hello

I purchased Drumkit form Hell EZX around 10 years ago with my brother and we authorized it under his email account. Not having been used for 5 years I decided to dust it off and use it but I can’t unlock it since it’s still under that old email, which we both have forgotten the password for. So how would I go about to unlock the serial number and register it under my new toontrack account?

Regards

Topic

[Scott]

You’ll need to contact Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

[Ronny Knauer]

Hello
Sorry for my english, I abe a similar problem … Toontrack Product Manager does not know my old products (ez Drummer 1, Expansionrock and Metal Machine) not, now I have Expansionrock of DVD installed, but with the registration, That the serial number is already assigned to another Accuont? But I had always only this account and there synonymous always all products registered?

Thank you

[Scott]

@yantit said:
Hello
Sorry for my english, I abe a similar problem … Toontrack Product Manager does not know my old products (ez Drummer 1, Expansionrock and Metal Machine) not, now I have Expansionrock of DVD installed, but with the registration, That the serial number is already assigned to another Accuont? But I had always only this account and there synonymous always all products registered?

Thank you  

Do you have more than 1 account?

Scott Sibley - Toontrack
Technical Advisor

[Author]

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