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Product not delivered to accoun
November 28, 2017
6:13 pm CET
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GregThornton
Member
Forum Posts: 3
Member Since:
April 27, 2015
sp_UserOfflineSmall Offline

Product has not been delivered to my account, I had great difficulty in getting your password reset to take a password.

After reviewing the unavailability of support, I decided that I want my money back. This is a scam.

November 28, 2017
7:07 pm CET
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Scott
Admin
Forum Posts: 8364
Member Since:
July 22, 2006
sp_UserOnlineSmall Online

I can take care of registering your purchase to your Toontrack account of you'd like.

If not, you can contact Toontrack directly via the Contact Support button in the FAQ below and request a refund.

https://www.toontrack.com/faq/how-do-i-contact-support/

November 28, 2017
7:40 pm CET
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GregThornton
Member
Forum Posts: 3
Member Since:
April 27, 2015
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My order# is 1495586, after you register the product, is it available for download?

November 28, 2017
8:28 pm CET
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Rowan Baylis
New Member
Forum Posts: 2
Member Since:
January 6, 2016
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Hi Scott

I had the same problem with an item which I ordered yesterday (order #1497856). I sent a message via the support form but haven't had an answer yet. Many thanks in advance if you can help.

Cheers

Rowan

November 28, 2017
9:13 pm CET
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Rowan Baylis
New Member
Forum Posts: 2
Member Since:
January 6, 2016
sp_UserOfflineSmall Offline

Hi again Scott

I just found your reply in a different thread about entering the serial# into product manager. That's solved it.

Cheers

Rowan

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