Problems with initial sound installer during original installation

[Sphere67]

Trying Superior Drummer for the first time. During initial installation of Superior Drummer 2.0 on MAC, after installation of program it will not install the sound library. In fact, I get an error message that states: Installer quit unexpectedly. When I attempt to reopen the installation, I get the same message. I try to manually install, modify and uninstall, but get the same error.
Does anyone have any ideas? I’d appreciate any help at all.
Thanks

Topic

[John]

Hi,

are you running DVD’s or using the Product Manager?
Please post more details about your system and it may help to get screen shots of your error and installation info from the Product Manager of your Superior 2 product (not showing your serial number).

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Rogue]

if you are on macOS Sierra and you are using the DVD, this would be expected. There is a bug in Sierra that makes the installer crash (that *should* get resolved soon, when 10.12.1 gets out the door).

In the meantime, you should grab the ‘Sound Installer revision for Mac OS X ‘ located in your user area, under the AVATAR S2.0 CORE LIBRARY product (or use the Product Manager to download it, it’s possible in the same way, as well as downloading the entire library, though that would take a much larger chunk of time).

Rogue Marechal - Toontrack
Configuration Manager

[elimusicman]

New computer using a Mac Pro…no DVD player…
trying to get Superior Drummer set up along with Metal Foundry
do I still install the Sound Installer Revision?…when I tried installing, it read something about not detecting a DVD…

Also…I tried using my library, which was installed on another computer…but Superior Drummer won’t recognize the Sound Library (says: “this is not a sound library”)
….so re-downloading library…taking forever.
any help will be appreciated.

[John]

Hi,

the Sound Installer revision is only for using DVDs (or images of them) on newer OSes. If you are installing without DVDs, you shouldn’t use it.
Which folder exactly were you trying to add the path to in Superior 2 when you got the error message?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[elimusicman]

SL-MetalFoundry

I assume SL stands for Sound Library….

but I get an error stating that the folder is not a sound library

I have a new download now of Metal Foundry, and in the Toontrack app, it is ready to install

I don’t want to keep this large library on my Macs internal drive….
so, should I install first, then move the folder to my external-storage drive..(which I keep all my pro tool files on)

and if I move after install, do I need to re-map?

please advise

thank you

[elimusicman]

btw: currently the download is in my downloads folder……

[John]

You can Custom install it directly to the desired location, then Superior 2 should automatically pick it up. If it for some reason shouldn’t do that, you just ‘Add Path’ in Superior 2.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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