Please Post Generic ISP email you have sent to individuals regarding slow download

[Aurotonal]

Hi, I know no other way of doing this. Obviously there is a big problem with the download for many people. So far you have sent private emails asking questions and naming steps. Can you please post an example of such an email so at the very least others can apply broad strokes to a potential fix. You have pointed blame at people’s ISP’s but your DL Manager is the common element. I dl big libraries from other companies like Spectrasonics and and have no such issues. If there’s an issue with my ISP it’s solely with your server – this must logically mean there is a problem on your end also, something unique that plays badly with various ISP’s. Currently on 110kbs. Will take a month to dl the whole thing.

Topic

[Aurotonal]

Anybody? Anything? This is really crap. I’ve also just discovered that I can’t use my C&V and will need to pay for and download a ‘remastered’ version of it just to use in my shiny new, as yet unusable, sampler. Love your products guys, very much not loving everything else. Surely you have support for your customers in the Southern hemisphere?

[John]

Hi,

please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
This will be the quickest way to investigate your case and see what can be done at the CDN.
We have been asking stuff via email, yes but we wouldn’t want people to post things like their IP address here on the Forum, that’s why it needs to be a direct contact.

The original Custom & Vintage was released in April 2005 IIRC, so it isn’t strange or unique to Toontrack, releasing new software in 2017 that isn’t backwards compatible that far.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Scott Eshleman]

@Glenn Richards Richards said:
Anybody? Anything? This is really crap. I’ve also just discovered that I can’t use my C&V and will need to pay for and download a ‘remastered’ version of it just to use in my shiny new, as yet unusable, sampler. Love your products guys, very much not loving everything else. Surely you have support for your customers in the Southern hemisphere?  

I don’t understand.
My Custom&Vintage was “updated” and works fine. (please see screenshot)
What is a remastered version?

[Scott]

@Scott E said:

I don’t understand.
My Custom&Vintage was “updated” and works fine. (please see screenshot)
What is a remastered version?

  

Glen Richards Richards is referring to the original C&V from the S1 era and not the current C&V SDX.

Scott Sibley - Toontrack
Technical Advisor

[Aurotonal]

Yep, I didn’t even know there was a remaster until I tried to load it into S3. There doesn’t appear to be an upgrade path for owners of the C&V original. Does this mean I’d need to buy the whole thing again? If so, can you understand how that may cause some consternation? It is after all a recalibration, and already owning the add on I get no new content, merely a subtly altered version of what I own and regard as by far the best collection you’ve done. Still on 110kbs, still waiting for support.

[Scott]

@Glenn Richards Richards said:
Yep, I didn’t even know there was a remaster until I tried to load it into S3. There doesn’t appear to be an upgrade path for owners of the C&V original. Does this mean I’d need to buy the whole thing again? If so, can you understand how that may cause some consternation? It is after all a recalibration, and already owning the add on I get no new content, merely a subtly altered version of what I own and regard as by far the best collection you’ve done. Still on 110kbs, still waiting for support.  

The C&V SDX was released in 2010 and at that time there was an upgrade offered. That upgrade has since been discontinued.

Scott Sibley - Toontrack
Technical Advisor

[Aurotonal]

@Scott said:

The C&V SDX was released in 2010 and at that time there was an upgrade offered. That upgrade has since been discontinued.  

Why? What possible reason? I had no need to upgrade what I’d already bought. I wasn’t getting anything new other than a bit of spit and polish. That was at least an option, now it’s pretty much a f u to a long time user. If there was an upgrade path I’d take it now because I’m forced to if I want to use what I’ve paid for. But buying the same samples full price just to use them in a redesigned sampler is robbery. I’m not trying to antagonise, these are legit ethical concerns. Still waiting on 2 support tickets btw.
the math required this time is 18, which is half as long as it’s taken to download 2.3gb

[Scott]

@Glenn Richards Richards said:

Why? What possible reason? I had no need to upgrade what I’d already bought. I wasn’t getting anything new other than a bit of spit and polish. That was at least an option, now it’s pretty much a f u to a long time user. If there was an upgrade path I’d take it now because I’m forced to if I want to use what I’ve paid for. But buying the same samples full price just to use them in a redesigned sampler is robbery. I’m not trying to antagonise, these are legit ethical concerns. Still waiting on 2 support tickets btw.
the math required this time is 18, which is half as long as it’s taken to download 2.3gb  

A product gets discontinued because it doesn’t sell. Perhaps at the time of discontinuation, no one was buying it. Or, Toontrack felt that those that wanted the upgrade had years to purchase since it was released 7 years ago.

For the record, the C&V SDX isn’t just the original C&V library. It includes the original C& V plus the Vintage Add-on library, plus a MIDI library performed by Chris Whitten. Plus the sounds are optimized and repacked in sound bunches for faster loading times.

I know nothing I say is going to sound reasonable to you. I know you feel stiffed. My advice would be to wait until there is an SDX sale and purchase. It’s been years but I think the update was $89. I’ve seen SDX sales for $99.

Scott Sibley - Toontrack
Technical Advisor

[Aurotonal]

Thanks Scott and you’re right, nothing you’ve said sounds reasonable because it isn’t. As I’ve already stated I bought the add on too. Some extra midi and some mastering means very little. The newer Superior kits like the NY stuff and what’s coming with 3 are so god awful bland and modern rock, I’m massively disappointed by this effective theft of a large expensive library from my arsenal. That combined with yet another support email asking me for Internet details I’ve already means I will be asking for a complete refund. So disappointing after so many years of waiting for upgrades to the software that ezdrummer users have enjoyed for a long time. Bad faith

[Scott]

@Glenn Richards Richards said:
Thanks Scott and you’re right, nothing you’ve said sounds reasonable because it isn’t. As I’ve already stated I bought the add on too. Some extra midi and some mastering means very little. The newer Superior kits like the NY stuff and what’s coming with 3 are so god awful bland and modern rock, I’m massively disappointed by this effective theft of a large expensive library from my arsenal. That combined with yet another support email asking me for Internet details I’ve already means I will be asking for a complete refund. So disappointing after so many years of waiting for upgrades to the software that ezdrummer users have enjoyed for a long time. Bad faith  

Sorry. I missed where you mentioned you had both C&V and the Vintage Add-on library. It’s not registered to your account. Sorry about that. You can still use your C&V library in S2. You haven’t lost use of it because you also have S3. Good luck with your troubles.

Scott Sibley - Toontrack
Technical Advisor

[Aurotonal]

@Scott said:

Sorry. I missed where you mentioned you had both C&V and the Vintage Add-on library. It’s not registered to your account. Sorry about that. You can still use your C&V library in S2. You haven’t lost use of it because you also have S3. Good luck with your troubles.  

Jesus man. Can’t really be serious.

[Author]

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