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Not recieving product
November 19, 2017
2:01 pm CET
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Thomas Truelsen
Member
Forum Posts: 5
Member Since:
January 6, 2016
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Hi, I just recently purchased a Midi pack, but it does not show up anywhere to download, never had this issue before. Are downloads delayed today or?

November 19, 2017
2:39 pm CET
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Scott
Admin
Forum Posts: 8357
Member Since:
July 22, 2006
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When did you purchase? From the Toontrack webshop or somewhere else? Did you get an order confirmation email?

We don't have any recent purchases for you showing in our system since June 2017.

November 19, 2017
2:46 pm CET
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Thomas Truelsen
Member
Forum Posts: 5
Member Since:
January 6, 2016
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Movie Scores EZkeys MIDI
Item# TT315

Yeah got the mail with invoice id and transaction id, do you need them?

November 19, 2017
2:54 pm CET
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Scott
Admin
Forum Posts: 8357
Member Since:
July 22, 2006
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Did you purchase using your forum email address and were you logged in at the time of purchase?

Does your invoice have a serial number for your product? If so, you can register it to your account through Product Manager.

November 19, 2017
3:35 pm CET
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Thomas Truelsen
Member
Forum Posts: 5
Member Since:
January 6, 2016
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My invoice did not have a serial number, otherwise I would have registered it through that and I did not use my forum mail.
Payment sent to info@toontrack.com

November 19, 2017
3:39 pm CET
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Scott
Admin
Forum Posts: 8357
Member Since:
July 22, 2006
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Then yes, send me the order number.

If you make a purchase and you are logged into your Toontrack account, the product will automatically get registered to your account.

Are you going to want to register the Movie Scores MIDI to your forum account?

November 19, 2017
3:41 pm CET
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Thomas Truelsen
Member
Forum Posts: 5
Member Since:
January 6, 2016
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Invoice ID: WC-1457287
Yeah if forum account is the same as the account for all my products then sure.

November 19, 2017
3:46 pm CET
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Scott
Admin
Forum Posts: 8357
Member Since:
July 22, 2006
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You do have products registered to your forum email account. I will register your MIDI pack to that account.

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November 19, 2017
3:50 pm CET
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Scott
Admin
Forum Posts: 8357
Member Since:
July 22, 2006
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Should be there now.

November 19, 2017
4:00 pm CET
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Thomas Truelsen
Member
Forum Posts: 5
Member Since:
January 6, 2016
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Thanks! Laugh

November 26, 2017
11:26 am CET
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l.fabb.96@gmail.com
New Member
Forum Posts: 2
Member Since:
March 23, 2017
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I have the same problem, i have purchased exdrummer 2 with 2 expansions and a midi pack but i can't see them in toontrack product manager

November 26, 2017
11:30 am CET
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l.fabb.96@gmail.com
New Member
Forum Posts: 2
Member Since:
March 23, 2017
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i solved it, didn't see the serial number in the e-mail, sorry

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