New expansions not showing in product manager

[manuelhousen]

I just purchased the Nashville EZX, drum kit from hell EZX and Basic rock Midi from the black friday sale but they are not showing in my account. Maybe i’m impatient but I don’t think it should take so long to show up in my product manager?

And yes i do have confirmation of purchase in my mail.

Topic

[Scott]

It looks as though your products should have been auto-registered but didn’t for some reason. I’ve registered them for you.

Scott Sibley - Toontrack
Technical Advisor

[manuelhousen]

Thanks for the quick help 🙂 I’m able to download them now

[Borja Corrales García]

I have the same problem! Last night i purchased mastering and drum kit from the hell; they are not showing in my account. I have the confirmation mail.

[Borja Corrales García]

The products just appeared! Thank you anyway!

[bm1952]

I just purchased the Nashville EZX ( order n° 919640 ) but it is not showing in my account. Can you make it appearing ?

Thanks

[Scott]

@bm1952 said:
I just purchased the Nashville EZX ( order n° 919640 ) but it is not showing in my account. Can you make it appearing ?

Thanks  

If you got an order confirmation email, you can register your serial number that was in the email to your Toontrack account via Product Manager. Keep in mind that EZdrummer (1 or 2) or S2 in order to use any EZX expansion pack.

Scott Sibley - Toontrack
Technical Advisor

[Paul Henton]

I am having the same issue of my new order not showing up in the product manager

[Scott]

@bootcamppromo said:
I am having the same issue of my new order not showing up in the product manager  

It looks like your products are registered. Are you still having issues?

Scott Sibley - Toontrack
Technical Advisor

[Mark]

Hi having similar problem.  Other purchase after have registered.  Jazz ballads midi  Invoice ID: WC-2253566

 

Mark

[Scott]

Mark wrote:

Hi having similar problem. Other purchase after have registered. Jazz ballads midi Invoice ID: WC-2253566

Mark

Did you get an order confirmation email? Does it contain a serial number for your purchase? If so, you can register in the Toontrack Product Manager and download it.

Scott Sibley - Toontrack
Technical Advisor

[Barry Weeks]

Scott Sibley, I just bought the Jazz piano and installed it. It’s not showing up. Could you help me with that?

Thanks

[Scott]

Barry Weeks wrote:

Scott Sibley, I just bought the Jazz piano and installed it. It’s not showing up. Could you help me with that?

Thanks

I do not see that you purchased Jazz piano MIDI. I see that you purchased Jazz drum MIDI. That MIDI pack will show in EZD2 or S3 MIDI browser.

Scott Sibley - Toontrack
Technical Advisor

[carlos rivera]

Hello,

decided to check on my iphone my product manager while I make a few purchases, and my product manager says I have no registered products! As of last week I owned and had registered 30 products!!! My last purchase I had to update my safari in order to access the site to buy anything! What gives? Is it something with my iphone safari? I can log in and see my product which still shows zero products! Out of town and have no access to home computer. Hope someone can help!

Operating system: macOS High Sierra (10.13)

[Barry Weeks]

Scott, I have no idea what you’re looking at but not only did I purchase Jazz Ballad piano but I also bought Jazz midi. It shows up in my products as a recent purchase. Also, in the Product Manager, it shows up as installed and ready to use. However, it doesn’t show up in the browser in EX keys. I need this now. Please help me figure this out.

 

See attached screen shot

Operating system: macOS Catalina (10.15)

[Scott]

Barry Weeks wrote:

Scott, I have no idea what you’re looking at but not only did I purchase Jazz Ballad piano but I also bought Jazz midi. It shows up in my products as a recent purchase. Also, in the Product Manager, it shows up as installed and ready to use. However, it doesn’t show up in the browser in EX keys. I need this now. Please help me figure this out.

 

See attached screen shot

Operating system: macOS Catalina (10.15)

That screenshot is of the Jazz Drum MIDI.

Can you post a screeshot of the Jazz Ballad EZkeys MIDI in your product manager? It looks like my attached screenshot. Does it show as installed?

Scott Sibley - Toontrack
Technical Advisor

[Author]

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