didn´t get my product

[oscar villegas]

i bought 4 hours ago a midi drum six pack without logging in and didm´t get a confirmation mail nor a register number. i bought it with a credit card and hope i didn´t make a mistake in writing my correct e mail address: brillanteschall@gmail.com
thx for helping me,
oscar villegas molina

Topic

[Scott]

I do not see and order from our end that used that email address.

Scott Sibley - Toontrack
Technical Advisor

[oscar villegas]

maybe i got a wrong letter in the mailadress, isn´t there any order with a similar mailadress? or can you check the order with my name: oscar villegas molina, vienna, austria. it was payed with a credit card on my wife´s name tina villegas molina,…. after paying i got to this side of your homepage (attachment)!

[Scott]

I will forward to tech support and get back to you.

Scott Sibley - Toontrack
Technical Advisor

[oscar villegas]

may there is an order with braillanteschall@gmail.com ???

[oscar villegas]

thank you so much

[Scott]

The email used at time of purchase ended in @gmx.at

Can you check that email address of yours for the invoice? It will contain the serial numbers to register to your Toontrack account.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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