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didn´t get my product
November 27, 2017
8:01 pm CET
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Oscarr_1
Member
Forum Posts: 6
Member Since:
December 24, 2016
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i bought 4 hours ago a midi drum six pack without logging in and didm´t get a confirmation mail nor a register number. i bought it with a credit card and hope i didn´t make a mistake in writing my correct e mail address: brillanteschall@gmail.com
thx for helping me,
oscar villegas molina

November 27, 2017
9:13 pm CET
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Scott
Admin
Forum Posts: 8361
Member Since:
July 22, 2006
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I do not see and order from our end that used that email address.

November 27, 2017
9:45 pm CET
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Oscarr_1
Member
Forum Posts: 6
Member Since:
December 24, 2016
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maybe i got a wrong letter in the mailadress, isn´t there any order with a similar mailadress? or can you check the order with my name: oscar villegas molina, vienna, austria. it was payed with a credit card on my wife´s name tina villegas molina,.... after paying i got to this side of your homepage (attachment)!
Bildschirmfoto-2017-11-27-um-13.07.27.pngImage Enlarger

November 27, 2017
9:53 pm CET
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Scott
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Forum Posts: 8361
Member Since:
July 22, 2006
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I will forward to tech support and get back to you.

November 27, 2017
9:53 pm CET
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Oscarr_1
Member
Forum Posts: 6
Member Since:
December 24, 2016
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may there is an order with braillanteschall@gmail.com ???

November 27, 2017
9:54 pm CET
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Oscarr_1
Member
Forum Posts: 6
Member Since:
December 24, 2016
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thank you so much

November 27, 2017
10:07 pm CET
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Scott
Admin
Forum Posts: 8361
Member Since:
July 22, 2006
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The email used at time of purchase ended in @gmx.at

Can you check that email address of yours for the invoice? It will contain the serial numbers to register to your Toontrack account.

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